Niche Lane

Will my bag look like the picture?

Whilst every effort is made to ensure the leather we source matches the images on our web site, please be aware that as leather is a natural product and we use no artificial colouring, there may be some variation in shape, colour and texture. The leather may contain natural blemishes or grain marks, this is quite normal and forms the character of the bag - making each one just that little bit unique. This will not affect the quality or durability of your bag.

What if I am not happy with my bag?

We don't think this will be an issue, as we are proud and confident in the quality of our bags. In the unlikely event that you are unhappy with your bag, please contact us within 14 days of receiving your order regarding your intention to return the bag. Once you receive our confirmation, please return your bag to us in unused, original and resalable condition within 28 days of receiving your parcel. We will then give you a full refund for the cost of the product and if the bag is faulty refund the postage cost.

Please note that, unless the bag is faulty, you are responsible for the return postage cost.

We are not able to accept Returns or Exchanges for items that have been embossed or personalised.

Do your products have a warranty?

All our bags carry a 12-month warranty from the date of purchase. If you detect a fault within this period, the bag will be repaired or, if necessary, replaced at no extra cost. Please note that we provide complimentary shipping of your repaired item back to you but we do not cover the cost of shipping your item inbound for repair. We recommend you use a tracked shipping service when shipping your item to ensure proper tracking.

We want to help ensure that your bag will continue to serve you well for years to come, so we also offer a repair service or provide spare parts for bags outside of their warranty free of charge where possible. Naturally, this is on the condition that we still stock the spare parts needed for the repair. Please note that the customer is responsible for postage costs for both inbound and outbound transit when outside of the warranty period.

Our warranty is only valid when the product is used for the purpose it was intended under normal conditions.

This warranty does not cover any damage resulting from accident, misuse, abuse (such as tears, cuts and holes in the fabric) normal wear and tear or theft.