Purpose/Activity

Description

Third Parties

Sellers

If you place an order, we share your information with the relevant seller on our marketplace so that they can process and deliver your order.

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Gift voucher providers

If you place an order, to process your order when you purchase a gift voucher from us.

WeGift (The Voucher Market Ltd t/a WeGift)

Cloud platform providers

We use cloud computing platforms that securely store and process all of our data, including user details.

Amazon Web Services, Google Cloud Platform, Snowflake, Data Dog, Sitespect, Loop54, Google Cloud Retail Search, Elevaate, Stitch, Sentry, Supermetrics

Messaging services

In order to send users tailored and timely marketing content, service messages and transactional notifications, we share your details with our marketing messaging service providers.

Attentive, Ometria, Mailgun, Google Cloud Platform

Social media platforms

We may make your name and email address available to companies in order to advertise and market our services to users through other platforms on the internet.

See the ‘Marketing’ section of the Privacy Policy.

Facebook, Instagram, Pinterest, X Corp, TikTok

Analytics tools

We use analytics tools to track the way that users interact with our website & apps.

Google Analytics, AppsFlyer, Constructor

Marketing profiling tools

We use profiling tools to understand how users engage with our website and show users content we think will be most relevant to them, based on our understanding of user interests and preferences.

Ometria, Sub2 Technologies,Rich Relevance, Greenstone Data Solutions, Infosum Limited, Klarna

Payment providers

In order to facilitate any payments made on our site, we facilitate the sharing of users’ financial data with our payment providers.

General information on Klarna can be found at https://www.klarna.com/uk. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy which can be found at http://cdn.klarna.com/1.0/shared/content/legal/terms/Klarna/en_gb/privacy.

Adyen, Paypal, Apple Pay, Klarna

Delivery providers

In order to package and mail your orders to users, information will be shared with our seller’s delivery providers, for example Royal Mail.

Various

Digital advertising and insights providers

Marketing and insights tools allow us to understand our users better so that we may provide users with the best possible website, products and customer service experience. We share behavioural data about our users to facilitate this process.

Google Adwords, Microsoft Advertising, Facebook Ads, Pinterest Ads, AWIN, IntelligentReach, RTB House, Apple Ads, Sky, Sprout Social, Taboola

Customer service platforms & providers

When you interact with our customer service team, your details are shared with our customer service platform provider.

Zendesk

Business management & accounting providers

When you communicate with us.

Google Workspace

Feedback forms, insights and user research

When a customer makes a purchase, we engage a third party to send out feedback forms on our behalf. 

You can take part in research so that we can learn about customers in order to provide services, tools and marketing that improve your experience.

EDR, Feefo, GetFeedback, Maru, Mopinion, TrustPilot, UserTesting

Recruitment

Where you apply for a role with us, we use our recruiting software to process and store your application details.

Pinpoint, Otta, Hired.com

Direct mail services provider

Where you have subscribed to receiving direct mail, you may receive a Christmas catalogue through us. We use our direct mail services provider to cleanse our customer data, post the catalogues and process our Christmas returns.

Go Direct Limited

Customer Rewards Services

We use third parties for the purposes of providing customer rewards namely RewardsBag LTD.
They use SendGrid to send emails to customers with the reward they have requested.

RewardsBag LTD, T/A Delight