Simplicity since 2007
Canvas home was founded in 2007 by British designer and entrepreneur, Andrew Corrie. Andrew’s vision encompasses a duality between urban chic and a more relaxed country environment. All canvas home products work equally well in both settings.
Many pieces in the collection were initially made to fulfill specific needs in Andrew's own home and after they passed this initial "test" they were then developed for the canvas home line. This simple task has allowed us to form a very intimate design philosophy and process. Andrew's mantra has always been The home is a blank canvas, let us help you paint a unique picture, reflective of the life you lead.
Please do not hesitate to contact us with any questions regarding your order.
We will aim to ship in-stock products within five-eight business days. During promotional periods or the festive season it may take a little longer.
STANDARD UK MAINLAND
Free standard delivery on orders over £75
Standard delivery – three to four days from order confirmation, not including Saturday or Sunday delivery £5
Please contact us for any rush delivery requests, and we will be happy to provide a courier quote.
SHIPPING TO SCOTLAND & IRELAND
For shipments to offshore UK; Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Scottish Islands please allow three to five days transit £15
SHIPPING TO EUROPE
For shipments to; Republic of Ireland, Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Portugal, and Spain please allow three to five days transit £20
Please note that we do not deliver to PO box numbers, hotels and accommodation addresses. A physical address must be provided for all orders.
DAMAGED IN TRANSIT ?
In the case that you receive an item that has physical damage that occurred during shipping, please notify us within 48 hours of when you received the item. Please contact us with a photo (this will help us with our insurance claim) and explanation of damages. Once reviewed, we will get a replacement to you as quickly as possible.
Canvas Home products are handcrafted. Due to the nature of the products there may be slight variations in size, color, texture and finish. These are not considered flaws, and just represent a part of a unique handcrafted product. If you feel your product has a flaw or defect, please contact us. Please make sure you include a picture of the item. Once reviewed, we will notify you of next steps. Without proof of defect/purchase, the item cannot be exchanged or returned.
If you are dissatisfied with your purchase for any other reason, merchandise can be returned within 28 days of purchase, in original condition and packaging, for a full refund of the item amount, less shipping charges, credited back to the original form of purchase within 10 business days.
The return shipping costs required to ship the item back to our facility, are paid by the customer.
We are unable to accept any items for return or exchange without proof of purchase (see below). Items purchased as final sale cannot be returned or exchanged.
If you purchase an item and for any reason want to exchange it for a different product, we are happy to help you do so as long as you contact us within 28 days from the original date of purchase. If the returned item is brand new and in the original condition, we will be happy to send the replacement item you have selected provided you notify us in writing in advance.
The return shipping costs required to ship the item back to our warehouse, are paid by the customer. Once the item is returned to our facility and inspected by our staff, the new item will ship out at our standard shipping rates.
Please note that once an order is placed, promo codes cannot be exchanged for another promo code or offer.
We regret that we are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment centre.
When you submit your order online, it is instantly entered into our database, your order confirmation email is sent, and your payment is verified by our system. Orders are transmitted to our fulfillment centres every afternoon at 12.00 and can no longer be modified in any way.
We hope that in most cases this will allow customers time to change or cancel their order, while expediting the order process.
If we are unable to cancel your order, you can always return your order to us for a full refund of the merchandise value.
Please see notonthehighstreet.com's delivery policy.
Please see notonthehighstreet.com's returns policy.
Trade counter distribution, Mendlesham Ind Est/Norwich Rd, Stowmarket, IP14 5NA, GB
These are the terms and conditions on which we supply products.
Please read them carefully before you submit your order. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you require any clarification, please do not hesitate to contact us.
INFORMATION ABOUT US AND HOW TO CONTACT US
We are canvas home Limited a company registered in England and Wales. Our company registration number is 9271888 and our registered office is at 73 Park Lane, Croydon, CR01JG. Our registered VAT number is GB203403468.
OUR CONTRACT WITH YOU
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, inability to obtain authorisation for payment, because we have identified an error in the price or description of the product, the item has been withdrawn or because we are unable to meet a delivery deadline you have specified.
We will assign an order number to your order and tell you what it is when we accept your order.
Due to the handmade nature of our products they may vary slightly from their pictures. The images of the products on our website and/or our promotional literature are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that they reflect the color of the products exactly. Although we have made every effort to be as accurate as possible, because our products are handmade and sourced from natural or recycled sources all sizes, weights, capacities, dimensions and measurements indicated on our website may have a slight variation, which adds to the products individual character and beauty.
The packaging of the product may vary from that shown on images on our website.
YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible and whether there are any changes to the price or delivery timing.
SHIPPING THE PRODUCTS
The costs of delivery will be displayed to you on our website.
During the order process we will let you know when we will provide the products to you. Please note that we do not deliver to PO box numbers, hotels and accommodation addresses. A physical address must be provided for all orders.
We will aim to ship in-stock products within three business days. During promotional periods or the festive season it may take a little longer and in any event within 30 days after the day on which we accept your order. Business days do not include Saturday and Sunday or UK bank holidays.
If our supply of the products is delayed by an event outside our control we are not responsible for, including but not limited to weather related delays, work stoppages or delays, or other unexpected circumstances, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
Orders are usually shipped with dpd. You will receive an email from dpd which gives you access to their online tracking facility where you can track your expected delivery and change the proposed delivery to a more convenient time or day.
If no one is available at your address to take delivery and the products cannot be posted through your letterbox, dpd will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
If you do not collect the products or rearrange a delivery, after a failed delivery to you, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
The product will be your responsibility from the time we deliver the product to the address you gave us.
Please see notonthehighstreet.com's terms & conditions.
Registered VAT No.: GB203403468