Heli Air

Voucher Validity

Heli Air vouchers will be valid for a period of 6 months following purchase. The experience must be booked and utilized within 6 months of purchase. No refunds will be given for any vouchers not redeemed within the 6 month period. Flight time based on average for tours, can vary slightly due to factors such as air traffic control and wind speed.

Weather

Should your booking need to be cancelled due to unsuitable weather conditions, Heli Air will inform you of this as soon as we can. We will endeavour to re-schedule your booking at no extra cost if we were forced to cancel your experience due to adverse weather conditions. We recommend that you call is the day before your booking to confirm the weather will be suitable the next day.

Age

Pleasure flight passengers must be at least 4 years of age at the time of the flight. Any person under the age of 14 must be accompanied by an adult at all times, including on board the helicopter. Vouchers will need to be purchased for any accompanying adult on board the helicopter. Training flight customers must be at least 14 years of age at the time of the lesson.

Weight

Pleasure flight passengers must weigh no more than 18st, and training flight passengers must weigh no more than 15st (R22) or 18st (R44/66) at the time of the flight or lesson. We will do our best to cater for people above 18st, however we cannot guarantee that this will be a possibility all of the time.

Alcohol, Drugs & Anti Social Behaviour

Customers under the influence of alcohol and / or drugs are not permitted to take part in a flight or lesson with Heli Air . Heli Air reserves the right to refuse flights and / or lessons to those whom it suspects to be under the influence of alcohol and / or drugs. Heli Air and / or the helicopter pilot reserve the right to refuse flights to passengers deemed to be either not fit to fly, or not behaving in an acceptable manner.

Bookings for the Disabled

Any disabled passengers will be required to have a carer with them at all times, including on board the helicopter. A voucher will need to be purchased for the carer to go on board the helicopter. Restrictions apply depending on the disability, please call Heli Air for specific details.

Refreshments

No refreshments (e.g. food and drink) may be taken on board the helicopter at any time.

Baggage

No baggage may be taken on board the helicopter at any time.

Privacy Policy

Heli Air does not store credit card details nor do we share customer details with any 3rd parties

Cancellation Policy

Vouchers purchased are non refundable unless requested within 28 days of purchase. If weather or technical issues cause a flight to delayed, Heli Air will rebook the experience at a later date. Once a booking has been made, if the customer needs to rebook the flight on another date, they must give Heli Air a minimum of 2 week’s notice.