LH Interiors

UPDATE DELIVERY

LH Interiors will continue to operate in accordance with government guidelines. We are accepting and shipping all orders as quickly as possible, however, due to ongoing challenges related to these unprecedented times your order may be subject to delays.

Unfortunately due to these unprecedented times we can not be responsible for any delay in the expected delivery date, the date we quote you is merely a guide to delivery. However will ensure to contact you in there are any issues but we will do everything in our power to make it a smooth process.

LH Interiors uses DPD to deliver our items to you. When purchases your order, we ask for a mobile number, this is so DPD can give you a one hour delivery slot on the morning your parcel is due to be delivered. We aim to ship our items within 7-14 days, however longer if pre-ordered or stated otherwise on the item. Larger items are delivered via a special pallet delivery service. This is the safest way to deliver your items.

We aim to keep our website as up to date as possible for our customers with available stock however occasionally items can suddenly become out of stock and sometimes discontinued with our suppliers. If in the rare occasion this does happen, we will notify you of this as soon as possible.

If the item ordered is in stock, we aim to deliver within 7 to 14 days. Some items can take up to 21 days depending on the supplier and current circumstances with delivery being affected by these unprecedented times and Brexit.

Any item not in stock can take up to 12 weeks, dependant on the importer receiving the items. We will keep you up to date throughout the order and delivery process. This will be known as a pre-order.

If the expected delivery date is not acceptable a refund will be offered to you on condition that we receive an email from you within 3 days of us notifying you of the expected delivery date.

Damaged In Transit

Very rarely but unfortunately it can happen, items can be damaged in transit. If this is the case, LH Interiors will do our upmost to resolve quickly and smoothly.

Before you refuse the delivery, we ask that you check inside the box to establish if the item itself has been damaged. (The packaging is simply used to protect the item whilst in transit, we ensure we protect items in great depth to stop breakages from happening) If you find the contents to be damaged in any way, please sign for the goods as damaged and contact us by using the ask the seller button, thank you.

We appreciate that all items that are delivered are not necessarily purchased for immediate use due to different circumstances. However we do ask that all parcels are checked thoroughly on once delivered and then in the unlikely event that you are not completely satisfied with the condition of how your order, we please ask you to contact us with any images and description of any damage to the items or packaging within 24hrs of receipt. We will rectified any problems immediately with a like for like replacement of the item damaged, in the quest possible time frame. You will be kept up to date with the process. Informing us straight away allows us to be in the timeframe that enables us to claim from the couriers insurance. Outside of this timeframe we are unable to claim from the courier’s insurance and will not be able to replace items.