Little Tree Furniture

Delivery Timescales:

Delivery is usually within 14 - 21 working days. Once your item is available we will endeavour to deliver to you as soon as possible and we will keep you informed and updated with progress and anticipated delivery dates in advance. Please note that deliveries to Scotland may take longer to deliver.

Delivery - Accessories:

Our smaller accessory items will be sent to you via Royal Mail or Parcel Force.

Delivery

In order to maintain competitive rates, we generally operate a ONE man delivery service for smaller to medium sized items. Due to our affiliated delivery company’s insurance terms, their drivers are not allowed to deliver items single-handedly up flights of stairs. However, if assistance is provided by the recipient, the obliging drivers will often help to move items up flights of stairs, but please note that the items are not insured if damaged. This means the recipient (customer) will need to organise some form of assistance at the point of delivery should the items desired delivery room of choice be upstairs.

A re-delivery charge will apply if our affiliated delivery company arrive at a destination with a flight of stairs or awkward access and the recipient either refuses delivery, or has not made arrangements to assist the driver. It is illegal for the drivers to stop on a red-route, so the customer must ensure that the recipient has made alternative arrangements. Due to the nature of our affiliated delivery company’s insurance, they operate a door-to-door delivery service which means that items are delivered to the threshold of a property.

The delivery driver will only deliver into a downstairs room of choice (upstairs only if it is safe for the driver to do so and if assistance is available).

If the item is found to be damaged upon inspection the customer is to inform Little Tree Furniture to seek further instruction. It is then Little Tree Furniture’s responsibility to inform the delivery company if we require the item removing from the customer’s property and returning back to a delivery/collection Depot.

Essential Delivery Information for Consideration:

It is your responsibility to ensure that your furniture items you have ordered will fit into the room for which they are intended, that they will fit through all access points to the room, and that there is sufficient access for our delivery vehicle to reach the delivery address. It is your responsibility to advise us of any non-standard delivery circumstances that may apply at the point of ordering.

Where delivery bookings have been made: if you are unavailable to take delivery of your furniture order after agreeing delivery dates with us, re-delivery charges may also apply.

Once a delivery date is agreed and is cancelled by you for more than one week storage costs may be incurred which you the customer will be responsible for.

As your item is handmade lead times for the item vary. Our usual delivery lead time however, is 14-21 working days.

Occasionally unforeseen circumstances may occur which ‘Little Tree Furniture’ has no control over, for this reason please be aware that under these circumstances lead times may extend up to 20 – 24 weeks for which we cannot be held responsible. We will to keep you informed at all times.

An adult must be present at the delivery address to carefully check the products, sign and acknowledge receipt in a safe and satisfactory condition. Please report any defects on delivery.

The delivery crew will not attempt delivery if there are health and safety issues or where damage to your home may result and they will not remove doors and/or windows.

The delivery crew reserves the right to refuse to move items within your home if there is a risk of damage to the Item or to your home and property. You will be responsible for moving the Item(s).

We carry the risk of loss or damage to the products until you receive them. The products belong to you when you have received them and paid in full.

Final payment is required prior to delivery of your furniture item. Until that payment has been made the Item rightfully belongs to ‘Little Tree Furniture’. We have the right to take the item away if payment is not made.

RECOLLECTIONS AND RETURN CHARGES

Please note that recollection fee’s/return charges apply should you decide that your non-faulty item needs to be recollected or returned (beyond the control of Little Tree Furniture). This fee/charge is also applicable if you cancel your order on the scheduled day of delivery.

The charge is calculated on each individual item and is based on the Cubic Metre dimension of that item. This can be calculated by multiplying height by width by length which will give you the final total in m3. The return charges applicable are:

0 – 0.25m3 (cubic metre’s) = £25 (per item)

0.26 + m3 (cubic metre’s) = £45 (per item)

Once the item has been recollected and returned to Little Tree Furniture, we will deduct the return charges and refund the outstanding balance.

Please note that ‘small’ accessory items can be returned via Royal Mail of Parcel Force at your expense. The items will need to be returned for signature delivery and ‘intact’ for resale. A refund will then be honoured.

For further information or if you require any clarification please contact us direct!

And finally - Anything that we have missed?...

If there is something in particular you feel we have not covered or that you would like clarity around please contact us direct and we will be happy to give you a response.