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Delivery & Returns
Delivery & Returns
Delivery info
Delivery is made by DPD between 8:30am-7pm on the day of your choice. We go by the date you request within your order. We recommend that a local mobile number is provided within the order account so that delivery notifications can be sent. DPD can sometimes delivery early, for Monday deliveries and bank holidays. This is out of our control.
If there is no one to sign for the parcel, the driver may attempt to either leave it safe or with a neighbour. Please bear in mind this is at the driver's discretion and it is not always possible to leave an attempted delivery card. We do our best to inform customers as soon as possible about unsuccessful deliveries.
Please note that delivery to Scottish Highlands and UK Islands normally takes 2 working days however this is not guaranteed as it could be subject to delays.
Upgrade:
By 12PM DPD delivery service within UK Mainland is available at extra charge.
Additonal charges can be paid here: http://tinyurl.com/ggpost1
Returns
You have 28 days, from receipt of cancellable goods, to notify the seller if you wish to cancel your order or exchange an item.
Please note: goods that are personalised, bespoke or made-to-order to your specific requirements, perishable products and personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken are non-refundable, unless faulty.
