The Gorgeous Company

It is our policy to endeavour to ensure that Products arrive in perfect condition.

If you are returning a Product for a refund you must inform us immediately through the enquiry option with the reason(s) for returning the Product and we will supply you with a return address. All returns must contain original paperwork and give full details indicating a return for refund purpose.

Should any Product not match your requirements on arrival or you change your mind, and it is returned to us in perfect condition within 14 days of delivery with all packaging and enclosures intact, following inspection we will refund you the full purchase price but excluding delivery charges.

Returns of faulty items will only be accepted within 14 days and if the goods are delivered to you faulty. All items returned as faulty will be inspected and any items deemed by us to be subject to wear and tear will not be accepted as faulty.

Returns of defective items will only be accepted if the goods have broken due to product failure. All items returned as defective will be inspected and any items deemed by us to be subject to wear and tear will not be accepted as faulty.

'Personalised' or 'Made to Order' products are non returnable and non refundable unless on inspection the item is deemed faulty in materials or workmanship. Any product, packaging or accompanying materials that have been omitted from a returned order will be charged accordingly. We should be contacted when the fault is first noticed and within 2 months for defective items by either the return of the item or photographs showing the defect clearly. Any items outside of the 2 month period will not be replaced due to wear and tear.

Your UK statutory rights are not affected.