Twist Stationery | Storefront | notonthehighstreet.com
Twist Team Members

About Us

It all started with a love for paper!

Created in 2008, our small independent studio, nestled in the Garden of England, designs and prints beautiful personalised paper-based stationery for the special moments, milestones and celebrations throughout your life.

Taking pride with a high attention-to-detail, our thoughtful and curated ranges are inspired by nature, pretty watercolours and elegant typefaces. Our diverse team are always coming up with delightful designs and keeping on top of current trends.

Everything is lovingly hand-crafted in-house to order by our friendly paper people:- Sophie, Lauren, Chloe, David, George and our newest paper enthusiast Ariane!

We have a passion for paper goods and source the very best materials from the likes of Fedrigoni and G.F. Smith who make the loveliest papers in the world.

We're an eco-friendly studio, so It goes without saying, all our paper stocks are FSC certified and orders are carefully finished in plastic free packaging - we do our bit to reduce, reuse and recycle.

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Reviews

  • "As always, excellent quality and swift delivery. I buy all my cards from this shop. Great customer service too!"
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    Jenny Hall

  • "I love these cards, I can’t wait to use them with my boyfriend :)"
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    Melanie

  • "Great quality and came really quick! We had some amends through the proofing process and were so accommodating and exactly what we wanted!"
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    Meryl

  • "Twist make it so easy to design lovely stationary. Great customer service, and very fast design process!"
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    John Poole

Delivery

Upon placing an order with us, we will provide you with an estimated dispatch date which may vary depending on how quickly you submit your design specifications and how many amendments (if any) you need to make to your proof. All design requests and amendments are completed within 1-2 days with most orders being dispatched within 1-3 days after approval. From point of order, we recommend allowing 7 business days. If your order is urgent, please do let a member of the team know so we can see if there is anything we can do to speed up the process.

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Please see notonthehighstreet.com's delivery policy.

Returns

Please see notonthehighstreet.com's returns policy.

Returns Address

Unit 5 Pluto House, 19-33 Station Road, Ashford, Kent, TN23 1PP, GB

Terms and Conditions

PROOFING

Please note that it is the responsibility of the customer to check all spelling and grammar as we can't be help for any omissions or typos. If the designers do spot any errors, they will of course raise it with you and correct it, but please check everything carefully - we recommend you get a family member or friend to help you proof as two sets of eyes are always better than one!

CANCELLATIONS AND REFUNDS

If you would like to cancel your order before any design work has been completed you can receive a full refund without any charge. If design work has already been commenced, a 15% charge will apply to cover the time spent creating your design. (Ie you will receive a 85% refund of the original amount paid).

As items are made to order and are fully personalised, they are non-refundable once shipped unless faulty.

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Please see notonthehighstreet.com's terms & conditions.

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