... The design process is really varied... but generally speaking it is done remotely as we have clients all over the world... thank goodness for technology ! With a combination of email, scanned sketches, technical spec drawings, skype, phone calls, emails and sending samples in the post we can achieve a totally fool proof bespoke design service... generally with the more complicated projects we do the install, but not always, you can see examples of installation videos here - https://www.youtube.com/channel/UCFQZMqUCGgcz74k12FzbIvA... we just love what we do and love to provide a great bespoke service... why buy off the shelf when there's just no need to... we can create something totally unique for you !Please contact us to discuss any ideas or obtain quotes...www.urbangrain.co.ukinfo [!at] urbangrain.co.uk+44 161 336 0524