... The design process is really varied... but generally speaking it is done remotely as we have clients all over the world... thank goodness for technology ! With a combination of email, scanned sketches, technical spec drawings, skype, phone calls, emails and sending samples in the post we can achieve a totally fool proof bespoke design service... generally with the more complicated projects we do the install, but not always, as we didn't in this case due to budget constraints - so we made our client and her fitter an installation video which you can see here - https://www.youtube.com/watch?v=6nsDYIghUMM... we just love what we do and love to provide a great bespoke service... why buy off the shelf when there's just no need to... we can create something totally unique for you !Please contact us to discuss any ideas or obtain quotes...