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Delivery & Returns
Delivery & Returns
Delivery info
Refunds/Exchanges & Cancellations:
All prints are made to order, please read the descriptions carefully to ensure you choose the right size artwork and please ensure your delivery address is entered correctly. I can allow up to 1 hour for cancellations, after this time the print may have already been sent to production, but please send me a message to check if there is still time to change your order.
Framed prints and unframed prints larger than A2:
All of our framed prints and larger prints (larger than A2 420 x 594mm) are produced with an external print and frame house, for these orders unfortunately we can not be flexible on our refund/exchange policy, for example if you order the wrong size print or if your delivery address has been entered incorrectly when placing your order.
If your order is in anyway damaged, a replacement will be sent to you within 24hrs with next day shipping after receipt of a photo of the damage.
Returns
You have 28 days, from receipt of cancellable goods, to notify the seller if you wish to cancel your order or exchange an item.
Please note: goods that are personalised, bespoke or made-to-order to your specific requirements, perishable products and personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken are non-refundable, unless faulty.
Violets Print House
West Sussex, GB