2 Green Monkeys

RETURNS

Unfortunately because our items are made to order and personalised, we do not accept returns unless in the unlikely case there is a fault.

PRIVACY POLICY

The GDPR is an EU regulation that governs data privacy, which gives individuals more transparency, rights, and control around the way their information is used.

POLICY SUMMARY

I only use the information you give me to fulfil your order. Any personalisation details and your postal address will only be used for fulfilling your order. Any email addresses or telephone numbers you choose to give will only be used in case there is a query with your order.

The only other people that will see this information is NOTHS (who have their own policy). The (very rare) exception to this, is if I have to provide the information to comply with laws.

More detailed information is below;

INFORMATION I COLLECT

To fulfil your order, you must provide me with certain information (which you authorised NOTHS to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

INFORMATION SHARING AND DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• NOTHS. I share information with NOTHS as necessary to provide you my services and comply with my obligations under both the NOTHS Seller Policy and NOTHS Terms of Use.

• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

DATA RETENTION

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

TRANSFER OF PERSONAL INFORMATION OUTSIDE THE EU

I do not use any third party services, therefore information is never transferred outside of the EU.

YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.