Afrocenchix

Due to hygiene reasons, we cannot accept returns, however if you believe your product is faulty, please contact us and we will look into this for you.

Not happy with your purchase?

On the rare occasion there is a problem with your package, simply contact us via the Ask the Seller Button

If you wish to return a product that is damaged or used, we reserve the right to reduce the refund according to the condition. If you wish to return a product that is damaged or used in such a way which significantly reduces the value of the product, we reserve the right to decline the refund.

Please read all these terms and conditions.

Overview

By placing an order with Afrocenchix Ltd (Supplier), you agree to these Terms and Conditions, forming a legally binding agreement. Contact us for clarification by clicking the Ask Seller button. These terms apply to purchases made by individuals aged 18+.

Definitions

- **Goods**: Items listed on our website.

- **Order**: Your purchase request submitted via the website.

- **Contract**: Legally binding agreement between you and the Supplier.

Purchasing Goods

1. Goods are described on the website; minor discrepancies in color or size may occur.

2. Custom orders are your responsibility to specify accurately.

3. All orders are subject to availability.

4. We may modify products to comply with safety laws, notifying you of any changes.

Prices and Payment

1. Prices include VAT and are listed at the time of order placement.

2. Payment must be made via accepted methods (e.g., Visa, Mastercard, PayPal) at the time of order or before delivery.

Delivery

1. Delivery will occur within the agreed period or, if unspecified, within 30 days of the contract date.

2. If delayed beyond the agreed timeframe, you may cancel the order and receive a full refund.

3. Returns due to undelivered items or rejected goods must be at no additional cost to you.

4. Delivery outside the UK may involve import duties or taxes, which are your responsibility.

Risk and Title

- Ownership transfers only after full payment.

- Risk of loss or damage passes to you upon delivery.

Cancellations and Returns

1. You can cancel your order anytime before the contract is formed.

2. You may cancel within 14 days of delivery for most goods, excluding:

- Perishable items

- Customized or personalized products

- Sealed goods unsealed after delivery (e.g., hygiene-related products)

3. To cancel, inform us clearly via email, post, or the cancellation form on our website.

4. Refunds for cancellations will exclude delivery costs unless the fault is ours. Refunds will be processed within 14 days of receipt of returned goods.

5. You are responsible for return shipping costs unless agreed otherwise.

Product Guarantee and Conformity

1. Goods will:

- Match their description.

- Be of satisfactory quality.

- Fit intended purposes disclosed during the order process.

2. Manufacturer warranties, where applicable, are passed on to you without affecting your statutory rights.

Privacy and Data Protection

1. Your personal information is handled under GDPR. For privacy concerns, contact us via the Ask the Seller Button if you have any further questions

2. We only use personal data for specified purposes and ensure its security.

Liability Limitations

The Supplier does not exclude liability for:

1. Death or personal injury caused by negligence.

2. Fraudulent acts or omissions.

3. Any losses foreseeable at the time of contract formation.

4. Business losses are not covered as this agreement assumes you are acting as a consumer.

Dispute Resolution

1. The contract is governed by English law, with disputes subject to English courts or those in your local jurisdiction (Scotland or Northern Ireland).

2. Contact us within five days for complaints or disputes, and we aim to resolve issues promptly.

Please contact us via the Ask the Seller Button if you have any further questions