Lola & Alice

Orders

By placing an order with us you will be deemed to have read, understood and agreed to our terms and conditions.

Order acceptance and the completion of the contract between you and Lola and Alice will take place on the dispatch of the products ordered you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in How cancel an order.

If an order is not accepted, it may be for one of the following reasons:

The product you have ordered is unavailable from stock.

We are unable to obtain authorisation for your payment.

A pricing or product description error has been identified.

You have not met the eligibility to order criteria set out in the main terms and conditions.

After your order has passed through our security checks we will send you a confirmation email detailing the exact order that we have received. If there are any problems with your order, we contact you by email.

How to cancel an order

If you wish to cancel an order, please contact us and include the following:

Customer name

Order number

Date of order

If your order has already been dispatched to you, you may return the item(s) within 14 days of delivery (please follow the procedure set out in the Returns policy).

Returns policy

Our 14-day guarantee means that if, for any reason, you're not totally happy with your Lola and Alice items, you can return them to us within 14 days of the date you received them. We will be happy to make an exchange or refund - provided the items are returned in perfect condition and still in their original packaging.

If you are returning an item because it is faulty, we will refund the postage you paid both when buying and returning the item. If you are returning an item because it is unsuitable, we will not refund the postage you paid when buying and returning the item.

This provision does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations. Further details of these rights are available from your local Trading Standards Department or Citizens Advice Bureau.

Returns procedure

When you want to return an item, please follow these steps:

Fill out the returns form that was sent out with your order. Give the reason for the return, clearly mark whether you would like a refund or exchange, and reconfirm the delivery address for exchange items.

Place the returns form with your item/s and wrap them securely to avoid damage in transit back to Lola and Alice.

Send your package back to the address included in your dispatch note. We strongly recommend that you use registered post because Lola and Alice cannot accept liability for any lost or damaged items.

Refunds

Once an item has been received back at our warehouse, refunds will be processed within 28 days. A refund will be processed until the unwanted goods have been received.

Gift returns

If you have received an unwanted from Lola and Alice, you can exchange it for another item of the same value or more, provided you pay the cost difference and the additional postage.

Description of products

We take all reasonable care to ensure that all details, descriptions and prices of products appearing on this website are correct when the information is entered onto the system. We aim to keep the website as up to date as possible, but the information, including product descriptions may not always reflect the position at the exact moment you place an order.

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

All products displayed on this website are available only while stocks last, at which point the words Sold out will appear in the product drop-down menu. If an item you're interested in buying is out of stock, please contact us using the 'ask the seller a question' button. We will check if the item can be re-ordered and, if so, how long it will take.