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AURA QUE Products

About AURA QUE

The AURA QUE range is made in direct collaboration with fair trade producer groups, breathing new life into traditional techniques and connecting our customers.

We design with integrity, creating beautifully handcrafted products to be treasured season after season. Central to our ethos is nurturing long-lasting relationships with our producers, and we are on a quest to develop our most ethical and eco-friendly supply chain possible. We use the below principles to guide us along our way…

PEOPLE - Community is everything to us: there is no business without the people who make our products and the individuals who buy them. We are grateful to be able to share our passion for everything handmade and connect our customers with the people who make their products.

INTEGRITY - ‘Namaste’ is a Nepalese greeting which means ‘An expression of appreciation and respect to one another’ - this is our mantra. We have worked with some of our artisans for over ten years and these relationships are built on the ‘Namaste’ spirit of respect and trust. We are a proud member of the British Association of Fair Trade Suppliers (BAFTS) and meet their rigorous ethical policy standards. Our suppliers range from World Fair Trade Organisation (WFTO) members to Nepal Fair Trade and charity groups, as well as some fantastic small family businesses, all of whom have a people and community-centred ethos.

PRODUCT - We treasure the unique handmade qualities of our products, valuing the time and skill devoted to creating each piece. We strive to incorporate local and sustainable materials where possible and our design process is led by traditional methods mastered over generations with some modern tweaks along the way! Our commitment to generating jobs means we use handmade processes wherever possible, rather than machine manufacturing (which would be cheaper...and easier!),this is reflected in the individual style of our products.

IMPACT - At AURA QUE, striving to provide work and economic security for the people that make our products is our number one focus, but we are also truly committed to evolving all areas of our business to reduce our impact on the planet. Here are some of the measures we have taken and will build upon:

> Slow fashion - Our products embody everything that is not ‘fast fashion’, they are built to last and designed to be tasteful and timeless, bringing joy season after season.

> Recycling & zero waste - This runs deep through our design process. Recycling and reusing materials is second nature to most of the Nepalese people we work with, who waste nothing!

> Responsible materials and methods - Our focus is natural fibres, which are renewable and biodegradable wherever possible. Handmade artisan processes such as hand-weaving on wooden looms, and knitting and crocheting by hand in family homes, have minimal impact upon our planet. There are no huge polluting production plants here!

> Packaging - We try to keep our use of paper and plastic packaging to a minimum and we reuse all packaging materials that we receive. When customers receive a product from us it is not always in a shiny new box - we hope our customers agree that it is what’s inside that counts, and that they go on to recycle our packaging too.

> Transport - Our materials are sourced as locally to the producers as possible, we do have room for improvement as some materials that are (currently) integral to keeping the Nepalese handicraft sector alive necessarily have to be imported. Bulk transportation for these imported materials is used to minimise the impact of this.

CELEBRATION - ‘’Same, same but different’’ is one of our favourite responses from our Nepalese team… At AURA QUE, we love the quirks and characteristics between different cultures and the fact that we are all ‘same, same but different’. We celebrate artisans and individuality; this means being tirelessly innovative with an unfaltering can-do attitude and a love for people, often having to ‘roll with the punches’ and ‘think on our feet’ (all of the cliches!) We are not perfect but we are constantly striving to improve. We aim to demonstrate that ethical collaborations can be successful by making the most of the challenges and adventures along the way!

We work with charity and fair trade producer groups in Nepal.Our artisan producers use their traditional methods and skills.Wherever possible, local materials are used to bring our products to life.

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Reviews

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    "Superb quality. Great fit. Really cute. Very functional. Have bought several more pairs for myself and others already and will buy more for friends and family. Best product of the year so far!"
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    "Really happy with this bag. I ordered teal and love the colour. Its exactly as it looks, seems good quality, seems durable. It's the perfect everyday bag. It has an inner zipped pocket which is good for small items. I'll probably purchase the smaller version as well."
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    "Love this bag! Looked smaller than expected when it arrived but it is so spacious inside and perfect for every day use. Had lots of compliments about it."
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    "lovely and cosy fingerless gloves - will come in very handy when the weather turns"
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Delivery

We aim to send out your order within 2 working days. If we have any queries with your delivery address we will get in touch, otherwise your order will be sent with Royal Mail 2nd Class Tracked or Royal Mail International Tracked. If your order does not arrive within a few days, please check the tracking link provided, in case of a missed delivery.

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Returns

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Returns Address

Unit 1, 2nd Floor, Rock House, 49-51 Cambridge Road, Hastings, East Sussex, TN34 1DT, GB

Terms and Conditions

We hope you’ll love your order. If for any reason you are not entirely happy, you may return the item/s providing they are unused, without signs of wear and returned in their original packaging. Items for exchange or refund must be returned to us within 28 days from the date on which you received your order.

If we have unfortunately supplied your original order incorrectly, please notify us immediately via NOTHS messaging with your order details and description of goods received. If you wish to return an item due to a manufacturing fault or quality defect by AURA QUE, please contact us via NOTHS messaging with a description and photograph of the issue; this is so we can identify how best to resolve the problem for you.

To return an item ordered online, please contact us via NOTHS messaging so that we can provide you with a returns code. Please note that customers are responsible for the cost of returns, which is a £3 deduction from your refund for our Royal Mail Tracked Returns service, or you are welcome to use an alternative postage method of your choice.

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