Baronessa

Delivery:

Delivery is free - please allow 2-3 working days for delivery (subject to stock availability). Next day delivery is available and delivery overseas.

Packaging:

All jewellery is dispatched in Baronessa luxury branded boxes.

Sale pieces are dispatched in pink tissue paper and an organza bag.

Order Cancellations:

You have the right to cancel your order for any item purchased from Baronessa, for a full refund. This does not apply to items that cannot be returned for hygiene reasons, ie earrings. Cancellations must be made in writing, quoting your order number, within 28 days. To cancel your order, please contact us.

Return or exchange an item:

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 28 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size or colour if requested. Some products are non-returnable for hygiene reasons, ie earrings.

Please note:

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.

Please send original invoice and parcel to the address on the invoice.

Faulty Item

If the item you received is faulty, please contact us, quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 28 days from receipt of the faulty item to return it to us.

Note: All items must be returned in its original packaging with any enclosed documentation.

Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.