Bijoux De Mimi

Bijoux De Mimi Returns & Repairs Policy

No Change of Mind Returns: All sales are final. Please choose carefully, as we do not accept returns due to a change of mind unless the item is faulty or incorrect for hygiene reasons.

Faulty or Damaged Items within 30 Days: If a fault is reported within 30 days, we can offer a repair, replacement, store credit or refund. A replacement can only be issued once. Faults include Snapping chains, Dropping stones, and Items that do not match the photo or description.

Video & Photo Evidence Required: To process any claims, we require video or picture evidence of the issue via email and your order number or copy of the transaction.

Beyond 30 Days: No repairs, replacements, refunds, or credits will be offered after 30 days. We can, however, advise on how to fix the product where applicable.

What’s Not Considered Faulty: Repairs at Home: Some issues can be easily fixed at home or by us and are not eligible for replacement: Loose clasps, Pendants falling off earrings, Colour Changes or Fading: These are natural occurrences due to the nature of materials and are not considered faults.

Returns Conditions Items must be unworn, in original condition, and returned with all packaging and documentation. The customer is responsible for return shipping costs, except in cases where the item is faulty or incorrect.

Care Guidelines, Please handle your jewellery with care: Avoid exposure to water, perfumes, and chemicals where applicable. Store your jewellery in a cool, dry place. Clean your jewellery gently with a soft cloth.

Contact Us: For any questions or assistance, please get in touch with us via email.