Bloomtown

Orders placed before 11 am Monday - Friday are posted the same day. Orders placed after the cut-off times will be posted the next day. No orders are packed or posted on Saturdays, Sundays or Bank Holidays, this applies to express orders as well. If an express order is placed after the cut-off time on Friday, it will be posted on Monday and therefore won't arrive until Tuesday.

Unless otherwise requested, items are shipped using Royal Mail or other courier Standard 2-3 business day untracked service (UK). International Orders can take several days longer, even within the EU, so please allow up to 10 days for delivery.

For example, if an order is placed at 9 am on Tuesday, it will be dispatched on Tuesday (same day) and will in all likelihood arrive by Thursday or Friday (2-3 business days later). This is not a guarantee. Royal Mail offers approximate delivery times, but there are sometimes delays.

Please note that we cannot instruct Royal Mail on how to deliver your parcel or where to place it in the event that you're not home to accept delivery. Any instructions you have should be placed in a signed and dated note on your front door or other highly visible place.

If you do not receive your parcel within 5 business days (10 for international orders) of dispatch, please 1) Check for a "sorry we missed" note; 2) Check with a neighbour and in the shed; 3) Check with your local post office/depot

If you are not home to receive delivery, you may need to check at your local post office or depot. Uncollected parcels are quickly returned to sender. We cannot offer refunds on personalised items or on shipping for any order that is returned to us due to failed delivery attempts. If a parcel is returned to sender, we can resend it provided shipping is paid for by the customer.

International orders can often take significantly longer than advertised due to being held in customs, which is beyond our control.