by Molly&Izzie

We are happy to cancel and refund your order at any time providing it is not a personalised order and has not yet been shipped. Once it has been posted, it will be too late for us to do this. If you decide you want to cancel your order after it has been shipped please refer to the refund section for information on how to return you item for a refund.

Delivery

The dispatch time (shown on each listing) is how long after you place the order you should expect the item to be shipped, it is not how long it will take to arrive with you.

Items sent within the UK are sent via 2nd class post, please allow at least 3 working days for delivery after your item has been dispatched. This is only a guide and may take longer. Royal Mail do not Class post as being missing until 10 working days after the date of posting. If your items have not arrived after 10 working days a full refund or replacement will be given.

Items sent outside of the UK will be sent International Standard and take a minimum of 7-10 working days for delivery after dispatch. This is the most cost effective method of posting and does not have tracking. If you wish for your parcel to be tracked please ensure you upgrade to this option.

Royal Mail does not class items posted internationally as undelivered until 20 working days have passed for items sent to Europe and 25 working days to the rest of the world. If your item hasn't arrived after these timescales a full refund or replacement will be given.

All orders will be sent out in padded envelopes and/or postal boxes.

It is the buyers responsibility to ensure their account shows the correct, current address. No refunds will be given for items sent to the wrong address.