Charlotte Lowe Jewellery
Since Nov 2011 / 85 reviews
This partner has a rating of 5 stars
About us
Celebrating the simple moments in life with handmade silver and gold memory jewellery.
For many of us everyday life has a habit of taking over, often overshadowing the meaningful moments that make our life’s unique. Charlotte Lowe’s inspiring jewellery creations encourage you to remember the people, places and moments you hold dear. Each item a little reminder that you can keep close to your heart forever to evoke memories of precious moments with a special person or place.
Charlotte is inspired by capturing moments shared by family and friends on their journeys together. Taking images from some of the places that are closest to her own heart and using them to create images in which you might see yourself, your child or your significant other.
Each item is handmade in the heart of the UK from Charlotte’s workshop in Birmingham’s famous Jewellery Quarter. The designs are intricately etched into sterling silver with many details oxidised or highlighted 22ct gold inlay.
If you’re looking to add a personal touch to your item you will be pleased to know Charlotte Lowe offers complementary gift wrapping and hand engraving on the majority of her range. Add an initial, word or message to the back of the piece where available. In addition, if you have a photograph that is particularly special to you. Charlotte can create a bespoke item for you containing an image of your silhouettes or person. Bespoke creations and limited additions are also available in rose gold plate, rose gold, 9ct gold and 18ct gold.
As a small UK business every single one of our customers means the world to us. We hope that in Charlotte’s range of sentimental jewellery you will find something that your loved ones will admire and cherish forever.
Delivery
It's always best to refer to the delivery dates listed on each individual item as dates may vary but as a rule most of our items are delivered within 1-3 days within mainland UK and within 3-14 days throughout the rest of the world.
UK DELIVERY
All items of jewellery over £50 are delivered free of charge within the UK via Royal Mail Special Delivery. This is a guaranteed next day service (from dispatch), which should arrive by 1 pm on your estimated date of delivery. A signature will be required to confirm delivery. Silver jewellery, cards and box frames under £50 will be sent via Royal Mail Recorded Delivery. This service also requires a signature upon arrival. Our brass charms and cards are sent via Royal Mail 1st Class.
INTERNATIONAL DELIVERY
International deliveries are usually dispatched within 1-2 working days and will take between 3-14 working days to arrive will you. As a guide you can see notonthehighstreet's delivery times listed on each product page, however if you are unsure about delivery please get in touch and we will advise as to when your item should reach you. As a rule we use Royal Mail International delivery services who offer tracked and/or signed for deliveries. You can also visit their website to view estimated delivery times for each country. As an alternative we are happy to send parcels via an express UPS service. This would usually cost between £20 - £35 and can be requested prior to an order which will allow us to add on the cost or following an order over the phone.
Delivery of items personalised with a photograph or image
Commissioned or made to order items containing personalised photographs will take longer, as the photograph is prepared and specially handmade into an item of jewellery for you. Delivery of these items takes up to 30 days, unless stated otherwise. Please be aware that commissioned items containing personalised photographs are a specialised item and are non-refundable.
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Returns
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Returns Address
Unit 3, 39 Warstone Lane, Birmingham, West Midlands, B18 6JQ, GB
Terms and Conditions
Charlotte Lowe Jewellery owns all copyright, intellectual property and reproduction rights on all work features and purchases on this site.
Caring for oxidised jewellery
Over time silver naturally oxidises, becoming darker in colour until it eventually turns black. Silver can also be treated to speed up this process in order to turn parts of the item black. You will find oxidisation in the detail and to create the night sky finishes on Charlotte Lowe Jewellery's pieces. This treatment is not permanent and may start to burnish slightly on raised areas over time as the silver polishes against objects it comes into contact with such as our clothes. This is often seen as a positive feature, as the surface individually evolves through use of the wearer. Parts of the piece that aren't raised should retain their black colour, however, please avoid placing these in jewellery dips or wearing them in spas as the chemicals will strip the oxidation away from the piece.
To prolong the black finish it is advised that you store your oxidised jewellery separately from your other jewellery to avoid it rubbing against any sharp surfaces. Avoid contact with harsh chemical such as perfumes and cleaning products. Charlotte Lowe is happy to re-oxidise any item purchased free of charge, however, postal charges will need to be covered by the customer.
Cleaning your jewellery
Oxidised items rarely need cleaning and any dirt that does occur inside recesses or groves can be cleaned with a dry soft brush or with soapy water. Do not use any hard brushes or abrasives which may scratch away at the surface.
Do not immerse oxidised items in chemicals such as jewellery cleaning solutions as this will remove the oxidisation.
Silver surfaces can be cleaned in soapy water or with a soft cleaning cloth, however, please avoid rubbing away at the gold plated surfaces with these cloths as they are impregnated with silver, which may begin to rub away the plating.
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Registered VAT No.: GB368751750
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