Chilled Indigo
Since Feb 2021 / 7 reviews
This partner has a rating of 5 stars
About Us
Slow made objects with soul for considered homes
Chilled Indigo is an online independent lifestyle store that offers an edit of conscientiously sourced artisanal goods with soul to enhance the fundamental routines of our daily lives.
We celebrate the collective talents of makers from across the UK and beyond, who help to bring our brand to life. We are in awe of the skill and love they pour into their creations, with an emphasis on simplicity, authenticity and natural materials.
With everything from handmade pottery to unique everyday wares, stationary and more, discover a curated edit of practical home and lifestyle goods with an inherent uniqueness, a strong sense of purpose and a story behind them.
Slow Made Objects With Soul
A lifestyle store championing independent makers and celebrating natural & sustainable objects for home and life.
As our Sustainable Lifestyle Store continues to grow, - we strive to offer a more thoughtful and earth-conscious shopping experience, bringing together a community of talented makers and showcase an edit of consciously made goods for home and living
We believe that sustainable living can be achieved by changing the way we shop. Our philosophy is ‘to buy less, buy better, live thoughtfully’ – opting for products that are handcrafted from sustainably sourced materials instead of mass-produced impulse purchases. Small steps can make a big difference!
Delivery
Each parcel is carefully packaged in FSC®-certified cardboard boxes which we encourage you to reuse, protected with recycled shredded cardboard, and lovingly finished with tissue paper.
When sending orders we try to use as little packaging as possible, but fragile items will require robust biodegradable paper ‘bubble wrap’ to protect them during transit. To cut down on waste, we do not include paper invoices in our orders (unless specifically requested).
Orders will be dispatched using the Royal Mail Signed For service. We aim to dispatch your order within 48 hours. Your order should arrive 2-3 working days after dispatch and will require a signature upon delivery. Should a signature not be received, your parcel will be taken to your local dispatch depot and it will be your responsibility to arrange collection or redelivery (no cost) on a day to suit you - this will need to be done within 2 weeks or your order will be sent back to us. We can not be held responsible for delays should this happen and you will be charged for the 2nd dispatch.
The goods can only be delivered to the address provided by the customer. Costs which are incurred due to incorrect address information may be passed on to you, the customer. Occasionally, circumstances beyond our control can delay the delivery date. We cannot accept liability for any inconvenience that may be caused by the delay.
Please note: Royal Mail & couriers are using contactless delivery at the moment which means that when your order is delivered, the driver will knock at the door and the box will be left on your doorstep for you to pick up. Your name and an image will be taken as proof of delivery, instead of you having to sign for the parcel.
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Please see notonthehighstreet.com's delivery policy.
Returns
Please see notonthehighstreet.com's returns policy.
Returns Address
24 Queen Street, Salford, M6 7RR, GB
Terms and Conditions
We only sell products that are made by independent makers or small businesses in limited quantities and availabilities. Due to the hand crafted nature of the goods there is often slight quirks of difference in each piece. These quirks are what makes each piece special and we value the differences found in the process of making. If you have any queries about a piece you would like to purchase, please get in touch and we will answer to the best of our ability and contact the maker directly for confirmation if necessary.
We endeavour to photograph our products to give a true representation of the piece itself, however please take into account that our images may not be to scale. Please make sure you check the measurements listed, but please be aware that the majority of our products are handmade so there may be slight variations as each piece is unique. Also, colours may vary slightly to the ones you see on your own computer screen.
All of our products are priced in GBP (£).These prices are subject to change at any time and may be changed without prior notice.
Damaged items
The products are checked before sending and are packed with care to ensure that the items reach you in perfect condition.
In the unfortunate event that any of your objects arrive broken or damaged, please contact us at NOTHS within three working days (maximum of 10 days) of the order being received, along with your order number, name and address and details of how the products were received. Images must be provided of damaged item and original packaging. We will then do our best to resolve the situation as soon as possible.
NB:Any item that is reported as damaged or faulty 10 days or more after receipt of tracked delivery will not be eligible; for refund or exchange.
Please contact us before returning the item. If a replacement is not possible for any reason, we will be happy to refund you for or offer an exchange.
We would advise that you use a registered delivery service as we cannot be held responsible for goods being lost in transit. The courier is your point of contact for lost or damaged items. Please keep the proof of postage as we will need this for our records in order to reimburse you the correct amount.
Should you receive an incorrect item in your order, please follow the above information, ensuring to contact us first and we will reimbursed the cost of returning to us (receipt of posting will be required).
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Please see notonthehighstreet.com's terms & conditions.
Reviews
Independent review
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