Chilled Indigo | Storefront | notonthehighstreet.com
Chilled INdigo

About Us

Slow living from the makers of mindful design

We are an independent homeware & lifestyle store showcasing small independent makers & thoughtfully made goods. We embrace a mindful and meaningful approach to the goods we curate and to the partnerships we nurture with independent makers.

Our mission is to champion emerging independents and celebrate originality. We have an independent spirit and passionately care about where our products come from and who makes them. We have consciously chosen to step away from bigger brands with mass production & instead champion individuality that comes from working with smaller makers, who share our passion for unique, understated design and sustainability.

Join us in celebrating the unique. x

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Delivery

We strive to be environmentally friendly and are constantly reviewing where we can minimise any waste in our business. Where possible we try to reuse packaging and boxes that our makers use to send out their orders, and it would be super if our customers could also reuse the packaging they receive from us.

When sending orders we try to use as little packaging as possible, but fragile items will require robust biodegradable paper ‘bubble wrap’ to protect them during transit. To cut down on waste, we do not include paper invoices in our orders (unless specifically requested).

Orders will be dispatched using the Royal Mail Signed For service. We aim to dispatch your order within 48 hours. Your order should arrive 2-3 working days after dispatch and will require a signature upon delivery. Should a signature not be received, your parcel will be taken to your local dispatch depot and it will be your responsibility to arrange collection or redelivery (no cost) on a day to suit you - this will need to be done within 2 weeks or your order will be sent back to us. We can not be held responsible for delays should this happen and you will be charged for the 2nd dispatch.

The goods can only be delivered to the address provided by the customer. Costs which are incurred due to incorrect address information may be passed on to you, the customer. Occasionally, circumstances beyond our control can delay the delivery date. We cannot accept liability for any inconvenience that may be caused by the delay.

Please note: Royal Mail & couriers are using contactless delivery at the moment which means that when your order is delivered, the driver will knock at the door and the box will be left on your doorstep for you to pick up. Your name and an image will be taken as proof of delivery, instead of you having to sign for the parcel.

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Returns

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Returns Address

Spendmore Lane, Coppull, Chorley, PR7 4PX, GB

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