Made by Mums, inspired by Kids, and used by Everyone
The story began in 2018 as the dream of a visionary working mother who was at a loss to find products for her kids that were safe, stylish and sustainable, has now become a market-leading company in the field of innovative lifestyle products with a presence in over 27 countries worldwide.
We want to create functional and eco-friendly collections that suit the everyday needs of families & that are guaranteed to perform to the highest standards. We are the mothers who need these products, with the children who love to use them, so we believe wholeheartedly in what we are doing. That is why we make conscious choices at every step of our product journey to ensure they are sustainable, reliable and long-lasting.
We look forward to welcoming you to the Citron community and hope that you get as much out of using our products as we do in creating them. We promise that we will uphold our mission to create and design products that lend a helping hand in those essential, everyday moments.
If your order contains a personalised item, the parcel will take then between 3-5 working days to be delivered.
Please ensure that you provide a suitable shipping address for the specified delivery times. We cannot be held responsible for any inaccurate addresses provided to us. We are unable to ship to Post Office boxes as we require a signature upon receipt of order.
Unfortunately, from time-to-time items become delayed in the post. Items shipped via the Royal Mail are not considered to be lost before 15 working days for UK deliveries and 25 working days for international deliveries. We will not send replacements or give any refund before this period has elapsed
Please note that we are only able to ship to one address per order. If you wish to place orders for different delivery addresses, you will need to put one order on for each address required.
If an item is damaged in transit or arrives faulty, please inform us within 7 days after an item is received and at the latest, 7 days after the item’s delivery. We may request photos of the damaged item(s) to confirm the problem before giving a refund or sending a replacement.
Please see notonthehighstreet.com's delivery policy.
Please see notonthehighstreet.com's delivery policy.
Please see notonthehighstreet.com's returns policy.
Whitestep, 45 Circus Road, London, NW8 9JH, GB
Please see notonthehighstreet.com's terms & conditions.
Registered VAT No.: GB920363746
Reviews
Sophie
Barbara B.
Marina
Kelly K.