Duncan Stewart
Since Apr 2015 / 4056 reviews
This partner has a rating of 5 stars
Duncan Stewart
A family-run business helping to make those special occasions extra special through personalised gifts
Based in leafy West Sussex, we pride ourselves on producing beautiful bespoke gifts and accessories that everyone will love to receive.
Set up in 1978 by Duncan, the business is now the passion of his sons, Andrew, and Fraser. Together with their close-knit, dedicated team they create every bespoke order from preparing the stock, putting the artwork together, and running your order on our embroidery, debossing, or laser machines.
We have recently increased our range of products. From embroidered gifts to engraved homeware, there is a personalised gift suitable for the whole family.
If you are looking for something extra special and unique for your loved one, please don’t hesitate to send us a message – our customer service team would love to help make your ideas a reality!
Our Process
How your order will be prepared by our team.
At our Sussex workshop, our dedicated team eagerly receives your orders and gets to work on personalising them just for you! Our internal system seamlessly processes your order and our production team carefully selects the perfect stock for your custom request. Our talented artwork team then brings your vision to life, with the added touch of either our embroidery, debossing or laser machines.
We take pride in our strict quality control measures, carefully inspecting each order before it's beautifully packaged and shipped to you. We strive to always deliver the highest standard of products, but in the rare case that we make a mistake, we promise to do our best to make it right. Let's create something truly special together!
Our Products
Personalised to order at our Sussex workshop
Thoughtful gifts for the whole family
Delivery
We aim to work towards the advertised delivery date on the listings at the time you order, we will contact you if any issues occur that could delay despatch. Whilst we cannot control courier delays, we revise our courier partners quarterly to consider how we can continue to offer the best service to our customers.
Main courier partners:
Royal Mail
DPD
Parcelforce
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Please see notonthehighstreet.com's delivery policy.
Returns
Please see notonthehighstreet.com's returns policy.
Returns Address
Duncan Stewart, 1 Easting Close, Worthing, West Sussex, BN14 8HQ, GB
Terms and Conditions
We work to the Terms & Conditions of sale provided by Not On the High Street. Link to these are found below, but the basic outline is
1. We cannot guarantee to be able to cancel, edit or amend an order that is personalised/ customised or ordered to have embroidery on it once it has been accepted as we could have already started the embroidery/ personalisation process.
2. Returns on personalised goods are not available unless the product has a fault or the embroidery is incorrectly completed. All items with personalised/embroidered orders are made to order.
3. We need proof of fault in products, an image is ideal, so that we can process a resolution
4. Please contact us prior to returning an item, for us to confirm the return will be accepted
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Please see notonthehighstreet.com's terms & conditions.
Registered VAT No.: 768990358
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