Dupenny

DELIVERY

We aim to deliver your goods as soon as possible and will give you an estimated dispatch date upon receipt of your order. Under no circumstances will goods be dispatched before payment has cleared.

The final price quoted on the payments page is the price of the goods including estimated delivery to the stated destination. On occasion we may need to contact you regarding extra shipping costs based on your location, as insurance cover is sometimes necessary. Our shipping charges include carriage via UK Royal Mail or UK courier to both home and overseas destinations. We are happy to ship to any destination in the world.

DUTIES & LOCAL TAXES

Purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped.

DAMAGE & LOSS IN TRANSIT

Occasionally, unfortunately, things do get lost or damaged in transit. If this happens with your shipment, please advise us within 24 hours and we will supply replacement goods as quickly as we can. However, since we never knowingly ship damaged goods we need your help to try to recover our costs from the carrier wherever possible.

Please be aware that once goods have been accepted and signed for, you are responsible for them. You must check the contents of any parcel within 24 hours whether it looks damaged from the outside or not, to ensure that nothing has gone missing during transit. If you receive a damaged parcel, you must either reject the delivery completely or note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open the package in the presence of the carrier, make sure that you sign for it as ‘Damaged package; goods not yet inspected’ or similar to warn the carrier that an insurance claim may be forthcoming. Please retain all relevant documentation and if possible take photos of any damage, so that an insurance claim can be made against the carrier’s insurers.

Whatever the circumstances, please contact us by email or telephone within 24 hours, with as much detail of the damage or loss as you can provide, so that we can arrange replacement goods and start following up the carriers.

Please do NOT return damaged goods until requested to do so as this may incur additional costs unnecessarily.

We cannot entertain a claim for goods lost or damaged during transit it the above has not been adhered to.