We believe that being part of a family, whatever that word means for you, is one of the most rewarding things we can do during our time on this planet. Whether your family is made up of friends, lovers, parents, siblings or children, families require patience, compassion, and a whole lot of work. Our products are designed to allow everyone, no matter what their family make up, to celebrate this chaotic, glorious and often complicated but always rewarding form of love.
Innovating Journals, Books & Stationery since 2007.
UK orders received before 12am (Monday to Friday, excluding UK Bank Holidays) are usually picked, packed and dispatched the same day. Delivery times are 48 hours from the day of dispatch.
Overseas orders received before 12am (Monday to Friday, excluding UK Bank Holidays) are picked, packed and dispatched the same day. Delivery timescales depend on delivery location.
In busy periods such as Black Friday and Christmas, this may take a little longer so please order early to avoid any disappointment.
MADE TO ORDER
All Made To Order (including personalised) gifts are handmade and take 3 working days to make, They are then packed and dispatched. Delivery times are 48 hours from the day of dispatch.
ORDERING MULTIPLE ITEMS
If you order a Made To Order gifts at the same time as a Stock item gift then these will be shipped to you in separate parcels to the timescales outlined above.
We ship all our products using the most appropriate service at the time of dispatch. Where tracking is used a tracking code will be attached to your order, this can take up to 24 hours after the order has left us to be visible on your order.
Our last order dates, to ensure they are with you for Christmas, are:
• Made To Order gifts - Wednesday 14th December.
• Off The Shelf gifts - Tuesday 20th December
PACKAGE & POSTAGE
Our products rarely go missing, however if your order hasn't arrived within 3 working days after the expected delivery date please check to see if you have been left a card or if it is with a neighbour. However, should your order fail to turn up, or there is a problem with it, please do contact us through your order as we will be delighted to help sort this for you.
Each year we support 2 key charities, so we are unable to support requests for charitable donations.
Please see notonthehighstreet.com's delivery policy.
Please see notonthehighstreet.com's returns policy.
Studio 100, The Old Leather Factory, Glove Factory Studios, Holt, Wiltshire, BA14 6RJ, GB
Please see notonthehighstreet.com's terms & conditions.
Registered VAT No.: 909548492