Heartfull Ltd

RETURNS: Changed your mind, it's ok you're allowed! We hope that you'll be thrilled with your products when they arrive but if you aren’t satisfied or change your mind, you may return your product in its original condition for a full refund/replacement (stock permitting) within 14 days. Original condition means that there are no scratches or marks on the product and the product’s packaging has not been opened, used, or damaged and the product is in a re-saleable condition. The buyer is responsible for paying the return postage. We will notify you by email on receipt of your returned parcel. A refund will be issued once the items have arrived back in perfect condition. Please allow 14 working days for your refund, exchange or replacement to be processed.

Our food items are made to order and therefore returns of perishable goods will not accepted, unless damaged/incorrect. Please note that we cannot accept returned goods that we reasonably believe have been used.

INSPECT YOUR GOODS: You should inspect all purchased products upon receipt and check that everything specified on the invoice is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem immediately (within 2 days of receipt) or you cancel the order (within 7 days of receipt of goods) in accordance with your cancellation right (see below) and/or you return the goods in accordance with our Returns Policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.

DAMAGED/INCORRECT ORDERS: We do our best to ensure you order is securely packaged but in the unfortunate scenario where your order arrives damaged, please contact us within 2 days with photos of defective or incorrect items and we will replace/refund you.