Holly Young Millinery

Holly’s NOTHS shop T&C’s

Terms and Conditions

1. Your Order

a) Please note that each item is individually made by hand and may vary slightly from the product picture.

b) Upon receipt of your order you will receive a confirmation email from NOTHS regarding the products you have placed and the anticipated deliver date you will receive the item by.

c) Once your order has been made and posted we will send you a dispatch notice message via NotOnTheHighStreet.Com.

d) Holly Young retains the Copyright at all times throughout the world to all items sold within this shop whether made to order or otherwise. Title in the goods passes to the customer when they are delivered, provided full payment has been made

2. Delivery & Returns:

a) You must inspect the goods on delivery and notify us by email or telephone within three days of delivery of any damage, shortage, defect or deficiency of the goods supplied.

b) You must return damaged or defective goods, unused and in their original packing, by recorded delivery within seven days of delivery.

c) We will make good any damage, shortage, defect or deficiency as soon as it is reasonable to do so and shall reimburse your reasonable costs for the return of the goods but shall otherwise be under no liability whatsoever arising from such damage, shortage, defect or deficiency.

d) We offer all of our customers purchasing non made to order items a goodwill returns policy of 28 days from receipt. This covers the return of items you would like to return for reasons other than damage, shortage, defect or deficiency, i.e. it is not suitable or not liked. All products returned to us should be returned in their original unused condition and packaging, by recorded delivery, and include a note stating the reason for return. In this instance the customer will be liable for the cost of all return postage and packaging.

e) All bespoke items, or variations requested by the customer to set options items are exempt from a refund if not suitable or not liked. However we do want our customers to be as happy as possible with our products so please notify us by email or telephone within three days of delivery and we will discuss potential resolutions to the situation with you. It will be up to our discretion to decide whether a refund can be given.

3. Designers Credit

a) In the event that the product purchased by the customer are featured in any publication, blog or feature where practicable we would be super grateful if a credit to Holly Young Millinery is printed in reasonable proximity to the published image.