Isla & Me

At Isla & Me, we want you to be completely satisfied with your purchase. That’s why we offer a 30-day return policy, giving you 30 days after receiving your item to request a return.

Eligibility for Returns:

To be eligible for a return, please ensure you have the receipt or proof of purchase.

60-Day Money-Back Guarantee for Botox Serum:

We’re confident you’ll love our Botox Serum, but if you’re not satisfied with the results, we offer a 60-day money-back guarantee on this product. If you’re not happy with the results, please contact within 60 days of your purchase. We’ll guide you through the process to return the serum and receive a full refund.

Damages and Issues:

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

The quickest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period:

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with other returns, the item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds:

We’ll notify you once we’ve received your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us.