Jolly

MAINLAND UK ORDERS

All orders placed before 1pm Monday to Friday are despatched same day and posted with free delivery on a tracked 48 hour service class with Royal Mail.

If you choose FREE or STANDARD delivery, this will be sent by Royal Mail and although Not on the High Street advertise delivery on or before dates, we do not set these and are therefore unable to guarantee delivery on these dates.

Standard or Free delivery by Royal Mail second class usually takes 2 - 4 working days, however there may be incidents such as floods, snow, strikes, corona virus etc that lead to delays in the service Royal Mail are able to provide. Please note this is beyond our control. We can only promise to dispatch the items in a timely manner and we are unable to control any aspect of the postal delivery times . Please check the Royal Mail website for updates on service times and incidents.

If an item is required for a particular date we would strongly advise that you choose the NEXT WORKING DAY option. Your item will be sent by tracked 24 first class post on a next working day delivery so is fully trackable.

A signature will be required unless instructions are provided for the item to be left in a safe place.

If an item hasn't arrived within 7 days of it being dispatched please do contact us so that we can take steps to track it down for you or resolve any issues.

ORDERS BEING SENT TO COUNTRIES IN THE EU

When delivering goods from a non-EU country into an EU country, customs fees and VAT may apply on these goods.

The amount of customs duty and VAT to be paid will be assessed at the point of entry of the destination country. This may result in the buyer having to pay additional charges which are not included in the total price displayed at checkout. For VAT, the rate that is assessed is the rate set by the country that the package is delivered to.

Customs duty does not typically apply on goods where the value doesn’t exceed 150 EUR.