Letterfest

Terms and Conditions

Letterfest shall deliver the goods as specified. The customer shall provide payment for the goods prior to despatch.

Descriptions and specifications - Whilst every effort is made to ensure colours displayed are a close representation, slight variations in the actual goods may occur. As all of our items are made by hand, small variances may occur in each finished article.

Pebbles - Due to the nature of stone, each pebble is slightly different. They are various sizes (on average about 7cm), shapes (oval -ish!) and colours (shades of plum-grey and white). Please note this is a natural product, so pebbles will vary in size, colour, shape and texture. We think this is part of their charm as each one is unique, but please be aware that the photograph is an example only and your stone will be different. Shapes can be irregular and there are sometimes marks and fissures that occur naturally in the stone. I’ve sourced the stones from a quarry in the UK that specializes in landscaping and water features. As we engrave each pebble individually, the size of the text or image sometimes varies according to the size of pebble. Occasionally, when pebbles knock together, they leave small white marks on the surface - this is superficial and can be removed with a damp cloth.

Cancellation - if we have already started your order and you wish to cancel we may not be able to offer a full refund. Contact us and we will let you know where it is in the production process. We offer digital proofs for our illustrations. If a customer wishes to cancel after a proof has been sent, a charge of £15 will be made to go towards the artist's time, or we can make amends to the drawing until the customer is happy.

Shipping - The price shown as PnP includes the cost of packaging and the post (by first class Royal Mail)

Damages - Although every effort is made in trying to get your parcel to you in perfect condition, sometimes damages do occur. You must let us know within 48 hours of receipt of your item if it has been damaged in transit. Wherever possible please email images of the damage via the NOTHS customer enquiry system so we can investigate with our courier. We will send a replacement of damaged goods immediately.

Duties and local taxes - Purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country.

Liability - Nothing in this agreement affects the statutory rights of a consumer. Subject thereto all representations, warranties, guarantees and conditions express or implied, statutory or otherwise are expressly excluded and Letterfest does not accept liability for loss, damage, or injury howsoever arising. Letterfest's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Letterfest to the customer.