Life of Riley

All orders are sent by DHL tracked and signed for courier service, or 48 Hour Royal Mail tracked delivery service unless there is a strike when we will send all orders by DHL courier service. Please note your tracking number will be sent with our confirmation that the order has been dispatched. We do require your mobile number.

Personalised items take up to 2 working days to be embossed in addition to the estimated delivery time. We do not dispatch orders at weekends or bank holidays so lead times are working days. We personalise in English characters only.

Please note personalised orders are non-refundable non-cancellable orders and cannot be exchanged. Please ensure the spellings and punctuation that are requested are accurate as we emboss what you order. Orders may be sent to a workplace or alternative address if this is more convenient but will require a signature.

Parcels are sent in recycled outer packaging wherever possible. Most items are wrapped in tissue or bubble wrap inside a brown box but this is to protect the item in transit and is not a gift box. Returns must be packed inside the product box and an outer freight box or jiffy bag.

For a gift-ready item please opt for our luxury gift wrap service and add the details to be handwritten on the gift card or we can include a printed notonthehighstreet gift note.