Lottie & Lysh

Lottie & Lysh items are subject to a strict quality control process however in the unlikely event you should receive a faulty item it will be replaced at our cost. Please contact us within 14 days to arrange a return and exchange/refund.

Should you order the wrong size Lottie & Lysh will exchange the item. In this instance the buyer must pay the additional postage costs. Replacement items are subject to the same 10-14 day turnaround period as standard orders and are subject to fabric stock. Please note: Returns must be made in a perfect, unwashed condition within 14 days. Any item that is returned displaying signs of use and/or washing will not be replaced and will be returned to you.

Please send your return to the following address and include a note detailing your order name/number, delivery address and exchange request.

Lottie & Lysh Returns

Via Toy Factory

Units 8 & 9 Seabase Units

Treloggan Industrial Estate

Newquay

Cornwall

TR72SX

All Lottie & Lysh items are made to order and are exempt from the distance selling regulations in relation to 'change of mind'. Each item uses fabric that cannot be remade in to something else, and requires the time and skills of our staff members to create. We ask for your understanding in this matter and ask that you read item descriptions carefully before purchasing.

Please note: Custom orders outside our offered range are not refundable or exchangeable in the absence of fault.