Mille Saisons

Delivery of Goods

We aim to dispatch your item as quickly as possible and this will usually be within 1-5 working days subject to payment clearance, address verification and availability of items. In these cases, we reserve the right to delay the dispatch of an order but we will contact you if we must delay the dispatch beyond our usual dispatch time frame.

As we are based in the UK, all goods are shipped from the United Kingdom, therefore orders made from countries outside of the U.K and E.U may be subject to further duties and import costs. Mille Saisons is not liable for the costs and they must be covered by the customer.

Returns and exchanges

We hope you love your items. However, if you wish, you may return your item to us. Please let us know within 14 days of delivery if you would like a refund. You then have another 14 days to return the item to us in perfect, unworn condition including all packaging for a refund or exchange. If you wish to return or exchange an item, please message us. We will then authorise your return. Unfortunately, custom orders are not eligible for returns or exchanges.

The item is your responsibility until it reaches us. If the item is damaged, we will also refund you for the return postage we have checked the items and are provided with a postage receipt. Goods are faulty only if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. We recommend you send your item back using a recorded delivery service as Mille Saisons cannot offer refunds for items that do not reach us. Please also mark returns from outside of the UK on the package as a returned item as customs charges incurred from failure to do this will be deducted from the refund value.

Please send returns to

Mille Saisons

9 Fern Place

2 Alice Court

Burgess Hill

West Sussex

RH15 9ET

Refunds and exchanges will be processed within 14 days.