Milly Inspired

We offer a proofing service for personalised products to ensure you're happy with your product before we send it to you.

We aim to send your proof to you within 48 hours of you placing the order. However in the busier periods we cannot guarantee this. Therefore we ask that you email us to let us know if you need us to prioritise the making of your proof.

For items where a proof is made, you are given a strict 48 hours to review your proof (and subsequent proofs) and request any changes. You will be informed via message how long you have when your proof (and any subsequent proofs) is/are uploaded.

Once a proof is signed-off or the 48 hours have elapsed then the print will be processed. Changes requested after this timeframe will result in the customer incurring additional costs.

Changes can only be requested on non-proofed personalised items up until we start making the item, at this point any change requested will incur an additional cost.

Framing and Canvas: Adding framing to an order automatically increases the estimated delivery time by up to 3 working days. This extra time is not reflected in the estimated delivery time given when placing your order. Once an order is placed Milly Inspired will accept it and correct the estimated delivery time to include the extra time required for framing.

Personalisation: The customer is responsible for making sure the content they give us has the correct spelling and grammar they require. We do not edit the content for them and they are expected to review these points before placing their order and/or when reviewing any proofs.

We will always exchange and replace any mistakes we make. Any mistakes which are the responsibility of the customer, i.e. incorrect spellings, grammar or a specification which is not given correctly will incur a discretionary charge if alterations or a replacement is later required.

Returns: If an item is being returned to us then it is a requirement that the customer obtains a ‘proof of postage’. If an item is subsequently lost in the post a replacement/refund can only be issued if a ‘proof of postage’ is presented. Refunds are only available if the item is returned to Milly Inspired Ltd within 14 working days of the email correspondence confirming a refund is allowed.

Damaged in transit: If an item is faulty or damaged on receipt then the customer must tell us immediately. We will then send a replacement as soon as possible. We must be informed of any faults no later than 14 working days after the item is dispatched. If we are told after this time-frame a replacement cannot be issued.

Refunding personalised items: Art prints, mounted prints, framed prints and canvas prints are FULLY REFUNDABLE up until the point that a proof is signed-off or the 48 hours proofing period has elapsed. At this point these items become non-refundable.

Personalised items which do not require a proof are non-refundable from the point Milly Inspired accepts the order.

Correspondence: The customer is responsible for making sure they log into their notonthehighstreet.com account to review messages from us. If a customer wants to rely on viewing our correspondence via the email prompts that notonthehighstreet.com generate, then it is their responsibility to make sure their account has the correct email address and any emails are not going to their Junk Mailbox.

Copyright: All designs featured within the shop front are property of Milly Inspired Limited and cannot be duplicated without permission. This includes all Emails and proofs which a customers of Milly Inspired may receive.