Morgan & French

Not on The High ST

Information you provide for personalised products

Impression Kits. Some of our products are made using impression kits, which take impressions of fingerprints, footprints, paw-prints or similar in order for us to make products which are customised using those prints. If you order a product which is to be made using impressions taken by you, then we will post an impression kit to you shortly after accepting your order (typically within two working days). You should read and follow the instructions included in the impression kit carefully to ensure that the impression you take is of the best possible quality. We are not responsible for the quality of the impression you take. If you send us an impression which is in our view unsuitable, then we may ask that you retake the impression again.

Your Artworks. You may provide us with certain artworks or other content for the purposes of making personalised products. For example, you might provide us with your child’s drawing in order for us to make an item from our Little Picassos collection for you. We will not use your content for any purpose other than making and supplying our products to you. However, you agree that we may use images of our products for our own promotional purposes – and that the products depicted might feature your content.

Suitability of items you provide. When you supply fingerprint impressions, artwork, recordings, paw-prints or other items to us for use in your custom order, you acknowledge that you are responsible for their selection and suitability for use. We are not responsible for the quality or suitability of what you provide to us.

Personal Data. If you provide us with any personal data in connection with any customised product (such as, for example, fingerprints, or names to be engraved on any product) then we will use that personal data to produce the product and may retain that personal data as part of our record-keeping in relation to the product in accordance with our Privacy Policy. Our data retention policy is to delete any such retained data after twelve (12) months.

Products and quality

Product images. The images of the products on our storefront are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images (and handmade products in particular may vary from images or product descriptions in terms of sizes, weights, capacities, dimensions and measurements within a reasonable tolerance).

Suitability of items you provide. When you supply fingerprint impressions, artwork, recordings, paw-prints or other items to us for use in your custom order, you acknowledge that you are responsible for their selection and suitability for use. We are not responsible for the quality or suitability of what you provide to us.

Product warranty. We provide a warranty that our products will be of satisfactory quality and free from defects in material and workmanship for a period of six (6) months from delivery. If any defect arises in our product during this warranty period (and that defect is not caused by an excluded reason set out in the next paragraph, please contact us and we will either repair or replace the product and re-deliver it to you. We may ask you to return the product to us for inspection before we repair or replace it. Any repaired or replaced product will be warranted only for the remainder of the original warranty period. This warranty is in addition to, and does not affect, your legal rights as a consumer in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

When our warranty will not apply: Our product warranty will not apply to any defect in the products which is caused by:

* fair wear and tear;

* oxidisation;

* wilful damage, abnormal storage conditions, accident or negligence by you or by any third party;

* if you fail to care for your product in accordance with the care information which we provide to you (for example, if you allow leather to get wet, or fail to remove jewellery before swimming);

* or any alteration or repair by anyone other than us.

Making time and delivery

Delivery costs. The costs of delivery will be as displayed to you on our listing or as chosen by you at the time of placing your order.

Making Time. Each product listing on our Site will specify the “making time” for the relevant product. The making time is the minimum number of working days (that’s full days, Monday to Friday excluding UK bank and public holidays) we will need to make the product after we have received all necessary information from you. Necessary information might include your personalisation details, impressions, sizing or artwork, or simply confirming our relevant queries. We will let you know once we have started making the relevant product and will remind you of the making time when we do. Once we have started making a product for you, you will be unable to cancel your order for that product or change any of the personalisation details provided to us.

Delivery Time. The time of delivery will depend on the making time of the relevant product, and how soon you are able to provide us with any information necessary to make the product. We will despatch the product to you when it is complete, and we will provide you with an estimated date of despatch when we are ready to start making the relevant product. The estimated time may depend on the making time, your location, and whether you have elected to purchase some form of expedited delivery.

Delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know.