Neighbourhood Coffee Roasters | Storefront | notonthehighstreet.com
Good Coffee Makes Us

About Neighbourhood Coffee

GOOD COFFEE MAKES US

Day after day, in social moments and work events, on big days out and quiet mornings in; coffee is there. Few will disagree that a really great coffee makes life better.

At Neighbourhood, coffee is the love of our life. But we agree with you that it is best when it is easy, simple and delicious – its an enjoyable drink, not an A-Level exam. So we’ve made it our vocation to bring you the very best of the coffee world and none of the worst. We’re dedicated to finding the best growers, building relationships that get us the best beans, roasting them beautifully and helping you (our customers, baristas, partners and pals) to make our coffee into the most delicious cup going.

We’re not going to give you unnecessary rules, or wang on about complicated processes or product details. We aren’t obsessed with awards – although we have won some – we just care that our coffee creates moments that make people smile. After all, you only live once.

Chris and Ed cupping coffeeLuke roasting coffee on our GiesenBen making a V60

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Delivery

We aim to ship every working day, from Monday – Friday, and if your order reaches us before 9am, it’ll almost certainly be despatched the same day. If you have any queries as to where it’s at, please do get in touch.

If you order on Friday after 9am, Saturday, Sunday, or in UK public holidays, then your order will be despatched on the following Monday or working day.

We use both Royal Tracked 48 which aims to deliver within 2-3 working days

We would expect the vast majority of deliveries to be made according to the schedule above, but we are afraid we cannot absolutely guarantee this.

Royal Mail only guarantees delivery within 28 days, but aims to deliver as per the schedules listed above.

Once your coffee has been despatched, however, we have little control or sway if Royal Mail encounter delays, and often we have the same tracking info as we’ve sent to you.

These timescales are for the UK mainland.

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Returns

Please see notonthehighstreet.com's returns policy.

Returns Address

Neighbourhood Coffee Co Ltd, Unit 22, Sandon Industrial Estate, Liverpool, L5 9YN, GB

Terms and Conditions

We work really hard to make sure the quality of our coffees is kept at a consistently high level. If you are not happy with the quality of your coffee please contact us within 7 days of receiving coffee, and we will endeavour to find an appropriate solution.

If you have a complaint then please let us know. We’ll acknowledge it within 2 working days and we’ll keep you informed of the progress of the complaint at all times.

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Registered VAT No.: GB183694076