Living in harmony with nature
Led by husband and wife team, Jules & Caroline, Garden Selections is a family business with a dedicated team who are passionate about designing and sourcing innovative products that discerning customers love.
Following high demand from customers for stylish and practical products, we have curated a unique collection of gardening, wildlife and bird care, games and outdoor leisure essentials.
Our homeware range also includes a lovely selection of wall art, furniture, lighting, cooking, decorative and storage items.
Customer satisfaction is extremely important to us and we are dedicated to providing the best customer service possible. We work hard to offer an efficient, fast and easy shopping experience and love to hear from our customers with feedback on our service and products.
Personal emails or hand written letters to our customer services team are always welcome, so please get in touch with any enquiries or thoughts and we will reply within 24 working hours.
Coronavirus Update - How May This Impact Your Delivery?
At this exceptional time, we are doing everything possible to support our customers and our people, so that we can minimise any disruption and continue to deliver the best possible customer experience. We are pleased to confirm that we are currently fully operational and our order delivery service is continuing as normal.
We are in regular contact with all our couriers and are finding that they are experiencing exceptionally high service demand, which is leading to intermitent delays with delivery. At this time, we would like to therefore, recommend that you view our stated delivery timescales as a guideline rather than a guarantee. We would very much appreciate your patience with any experienced delay as this is very much beyond our control. If you do experience any delivery issue, please contact our team on 01258 837 970 and they will do their utmost to help.
Please note, that in order to comply with Government advice, we have temporarily suspended our Pickup Service and all orders will be delivered by courier.Standard, 2 Working Day, Express, Next Working Day and Saturday delivery options are available.
Please note that we dispatch Monday to Friday. Please see the product description for estimated dispatch times.
Depending on the parcel size and weight, your order will be dispatched via DPD, Royal Mail, Yodel, Parcelforce, UK Mail or TNT and may require a signature upon delivery.
Please see notonthehighstreet.com's delivery policy for more details.
Please see notonthehighstreet.com's delivery policy.
Please see notonthehighstreet.com's returns policy.
Garden Selections Returns Department, Unit 14, Milborne St Andrew Business Centre, Milborne St Andrew, Dorset, DT11 0HZ, GB
Before returning goods, please message our Customer Service Team to advise of any issue. This will provide us with the opportunity to diagnose and resolve any concerns, possibly without the need to return the item.
Please sign parcels that are damaged as 'damaged', or where the number of items does not correspond with the consignment note, as ‘short delivery’. Please ensure that the actions above are followed before signing, as we cannot rectify mistakes once the delivery has been signed for. Please report any carrier related damages or short falls within 3 working days as we can not be held responsible for any damages or loss reported outside this period.
You as the customer, have the right to cancel or return your product within 14 working days from receipt, without providing a reason. This is subject to the product being returned unused and with its original packaging. The customer has a statutory duty to take reasonable care of an item while in their possession, and is responsible for safe return of the product and any costs incurred.
Please note that we can not cancel orders after they have been dispatched. In this case, if goods are refused and returned, the postage cost will not be refunded and an administration fee may be applied.
Please see notonthehighstreet.com's terms & conditions.
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