The Gluttonous Gardener
Since Aug 2006 / 4255 reviews
This partner has a rating of 5 stars
The Gluttonous Gardener
Unique growing gifts, lovingly packed and swiftly delivered.
The Gluttonous Gardener delivers gorgeous growing gifts inside beautiful wooden crates. We've spent two decades delivering gifts to celebrate Weddings, Christenings, birthdays, Anniversaries and all of life's other most significant events, so we are confident that we can deliver the perfect present for every occasion imaginable.
Each of our unique gifts are lovingly hand-packed by our expert team in London before being swiftly couriered overnight for delivery to your special-someone on the date of your choice. Unlike a bouquet which will wilt and fade, our gifts will grow and thrive, acting as a special reminder of your important occasion for years to come.
We’re proud to have won prizes at the Not On The High Street Make Awards in 2014, 2015, 2016 and 2021!
"Gift of the Year" 2014
“Best Customer Service" 2015
"Product of the Year - Christening Gifts" 2016
"Gifting Product of the Year" 2021
Our Products
Delivery
Delivery is made by DPD for our live plants and Tracked Next Day service between 8:30am-7pm on the day of your choice. We go by the date you request within your order. We recommend that a local mobile number is provided within the order account so that delivery notifications can be sent. DPD can sometimes delivery early, for Monday deliveries and bank holidays. This is out of our control.
If there is no one to sign for the parcel, the driver may attempt to either leave it safe or with a neighbour. Please bear in mind this is at the driver's discretion and it is not always possible to leave an attempted delivery card. We do our best to inform customers as soon as possible about unsuccessful deliveries.
Please note that delivery to Scottish Highlands and UK Islands normally takes 2 working days however this is not guaranteed as it could be subject to delays. This does not included Northern Ireland, due to custom rules we cannot deliver there and will decline orders to Ireland.
Seed boxes are delivered by Royal Mail on a 2nd class delivery service if free option is used. Although the majority will arrive within 2-3 working days, this is not a guaranteed service.
Due to Royal Mail strike action this year the last last posting date for Christmas is the 16th December, any free delivery items ordered after this date are not guaranteed to arrive for Christmas. We would suggest upgrading to Next day delivery to avoid any disappointments.
Please note that Royal Mail will not accept claims for missing parcels until 15 days after posting. Therefore we have to allow this time frame before sending a replacement.
By 12PM DPD delivery service within UK Mainland and By 1PM Royal Mail service to the UK is available at extra charge, please upgrade here: http://tinyurl.com/ggpost1
If a mobile contact number is not provided with the order, we cannot be held responsible for delays and/or returns and postage cost will still apply.
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Please see notonthehighstreet.com's delivery policy.
Returns
Please see notonthehighstreet.com's returns policy.
Returns Address
Vitis House, 50 Dickens Street, Battersea, London, SW8 3EQ, GB
Terms and Conditions
In the unlikely event that a product is damaged in delivery, fails to arrive or is the wrong item, please contact us to let us know of the problem as soon as possible so that we can arrange to re-send on the next available delivery date or issue a refund. We will advise you on whether you are eligible for a refund or replacement.
If for any reason you are not happy with your order, please contact us. We aim to resolve any complaint within 1 working day. Please note that we may ask you to take a photograph of the product to help us establish the problem and correct any future problems. Should it be necessary, we will then advise you on how to return your item.
Because plants are perishable, we need to be informed of any problem with your order within two days of delivery to give us the best chance of resolving the issue. We will, at our discretion, consider issues raised after two days, but reserve the right to refuse a refund or replacement.
Refunds cannot be given for plants/trees that have died quickly, unless we understand there to be a genuine problem. It is important that plants and trees are cared for correctly - Putting them by heat sources or draughts, or failing to change the water may damage them. We include instructions with all our products.
Emails and calls are answered during business hours (Monday - Friday 9am - 5pm).
PERSONALISED PRODUCTS:
Personalisation is done once an order is accepted regardless of delivery date so it is important that you double-check your order on screen and your acknowledgement email carefully to check that all the details are correct. It is up to you to ensure that content you have contributed for inclusion in a personalised product is correct, and is correctly spelt.
CANCELLING PERSONALISED PRODUCTS:
If you wish to cancel your order and it has not been accepted, please contact us immediately so that we can decline the order.
Once an order has been accepted but not dispatched, we can refund you minus the personalisation costs. If you'd like to have the personalisation part of the product, we will also deduct the postage costs.
PERSONALISATION PROBLEM:
If there is a problem with the personalisation, please let us know straight away.
We will reprint and resend the item free of charge. Please note that refunds cannot be given if personalisation is mis-spelt as a result of your own action.
It is not our policy to offer both a refund and a replacement.
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Please see notonthehighstreet.com's terms & conditions.
Registered VAT No.: GB707001583
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