The Orchard

Standard Delivery Information:Standard delivery is estimated within 2-5 working days.

Larger items of furniture will usually be delivered within 21 - 35 days from date of order, unless a Special Order, Made to Order item.

Please note that large/heavy items such as furniture will be delivered by courier and will require someone to be home to receive the item. Weekend delivery is not available.

Delivery - Customer Responsibilities Once a date has been scheduled and confirmed with the courier, it is the Buyers responsibility to ensure they are available on the stated delivery date. If the customer is unable to accept delivery on the first scheduled delivery attempt, a further delivery charge at the same rate, will be levied. Once payment for this second delivery has been made to us, a further delivery date can be scheduled. It is the customer's responsibility to ensure the delivery address given is accurate. If the order is sent to an incorrect address, given by the customer, the customer will be charged for the collection and return delivery of that order. If the customer wishes the item to be resent to a different address, the customer will be charged again for the outbound delivery. In cases where the order has been sent via one-man overnight courier, you will be notified of your delivery date via e-mail. If you are unavailable on the delivery date, a card will be left at your premises. If you do not respond to this card, or re-arrange a suitable delivery date within 5 working days, the item will be returned to sender and there will be a re-delivery charge, at the same rate as the original delivery charge. This must be paid prior to a re-delivery being scheduled. Recycled Packaging Wherever possible, The Orchard aims to reduce packaging wastage by recycling the outer packaging boxes. Therefore the description on the outerbox may not always be the same as the contentys! Access of Pre-built Furniture As the majority of our furniture is fully assembled, please ensure you measure your access points in advance of delivery. In case the item does not fit, the customer will be responsible for covering the cost of returning the item to The Orchard within 7 days.

Important Information – When taking delivery of your order

Instances of damage in transit are very rare and we do all we can to ensure your item reaches you in perfect condition, however please ensure you familiarize yourself with the terms and conditions detailed below regarding your acceptance of goods delivered from The Orchard:

The Orchard’s courier partners insure against damage caused during transit and it is The Orchard’s policy to do the utmost to replace damaged items within 30 days (dependent on stock levels). All possible steps have been taken to ensure your item is securely packed and dispatched with reliable, trained furniture courier companies, however on very rare occasions, damage may be caused during transit.

In order to ensure The Orchard can claim on behalf of our customer, for any damage caused during transit, we ask that following advice is adhered to: .

• At the point of delivery, please ensure you open the outer packaging and inspect your item(s) for any damage. Any items which are received with damage to the outer packaging (no matter now small the damage) please sign for as ‘Damaged’, with a brief detail of what the damage is, i.e. dent to left side of box, tear to outer packaging, etc. In cases where you are unable to inspect the goods, please mark the courier’s delivery manifest as ‘unchecked’ or in instances where the courier does not allow inspection, please mark the sheet as 'Courier refused inspection of goods'.

• Once you are satisfied that your item(s) is in good condition, please sign the driver’s manifest. Please note, that upon signing the manifest, the courier company can no longer be held responsible for any damage which may have been caused to the item(s). Claims for damaged items can only be processed if the delivery manifest has been signed for as ‘Damaged’ – (see paragraph above).

• At the point of delivery, if you find your item has been damaged in transit, please do not accept the delivery and request that the courier returns the item to The Orchard. Please ensure that the item has been securely re-packaged. Please inform The Orchard within 24 hours if you have refused a delivery and give details of the type of damage.