The Orchard Furniture

Delivery can take up 6-12 weeks if an item is not stocked at our warehouse. If you require immediate delivery, please contact us for an estimated delivery timescale of your order before purchasing.

Important Information – When taking delivery of your Furniture

Our furniture deliveries are carried out by a 1 man delivery service. This means that for bulky, or heavy furniture, the recipient will need to organise assistance at the point of delivery

Due to insurance terms, the drivers are not allowed to deliver items single-handedly up flights of stairs. However, if assistance is provided by the recipient, the obliging drivers will often help to move items up flights of stairs, but please note that the items are not insured if damaged in the property.

A re-delivery charge will apply if the driver arrives at a destination with a flight of stairs or awkward access and the recipient refuses the delivery, or has not made arrangements to assist the driver.

It is illegal for drivers to stop on a red-route, so the customer must ensure that the recipient has made alternative arrangements.

Instances of damage in transit are very rare and we do all we can to ensure your item reaches you in perfect condition, however please ensure you familiarize yourself with the terms and conditions detailed below regarding your acceptance of goods delivered from The Orchard:

The Orchard’s courier partners insure against damage caused during transit and it is The Orchard’s policy to do the utmost to replace damaged items within 30 days (dependent on stock levels). All possible steps have been taken to ensure your item is securely packed and dispatched with reliable, trained furniture courier companies, however on very rare occasions damage may be caused during transit.

Deliveries are only available Monday-Friday.

Once your item has left our premises, you will be contacted by our specialist furniture courier within 5 working days to arrange a suitable delivery date. You will be informed of a delivery date via telephone, a minimum of 24 hours in advance of the delivery date. If you cannot accept delivery on the date offered, you can re-schedule for a future date, however this may not be within the 28 days as advertised.

Delivery - Customer Responsibility

Once a date has been scheduled and confirmed with the courier, it is the customers responsibility to ensure they are available on the stated delivery date. If the customer is unable to accept delivery on the first scheduled delivery attempt, a further delivery charge at he same rate, will be levied.

Once payment for this second delivery has been made to us, a further delivery date can be scheduled. It is the customers responsibility to ensure the delivery address given is accurate. If the order is sent to an incorrect address, given by the customer, the customer will be charged for the collection and return delivery of that order.

If the customer wishes the item to be resent to a different address, the customer will be charged again for the outbound delivery. In cases where the order has been sent via one-man overnight courier, you will be notified of your delivery date via e-mail. If you are unavailable on the delivery date, a card will be left at your premises. If you do not respond to this card, or re-arrange a suitable delivery date within 5 working days, the item will be returned to sender and there will be a re-delivery charge, at the same rate as the original delivery charge. This must be paid prior to a re-delivery being scheduled.

Access for pre-built furniture As the majority of our furniture is fully assembled, please ensure you measure your access points in advance of delivery. It is our policy to dispatch items ordered in the shortest possible time however The Orchard cannot be held responsible for any delays or damages occurred while in transit. Orders dispatched to addresses outside the EU may be subject to local taxes and duties. The Orchard is not responsible for these charges.

Important Information – When taking delivery of your Furniture Instances of damage in transit are very rare and we do all we can to ensure your item reaches you in perfect condition, however please ensure you familiarize yourself with the terms and conditions detailed below regarding your acceptance of goods delivered from The Orchard:

The Orchard’s courier partners insure against damage caused during transit and it is The Orchard’s policy to do the utmost to replace damaged items within 30 days (dependent on stock levels). All possible steps have been taken to ensure your item is securely packed and dispatched with reliable, trained furniture courier companies, however on very rare occasions damage may be caused during transit.

In order to ensure The Orchard can claim on behalf of our customer, for any damage caused during transit, we ask that following advice is adhered to: .

• At the point of delivery, please ensure you open the outer packaging and inspect your item(s) for any damage. Any items which are received with damage to the outer packaging (no matter now small the damage) please sign for as ‘Damaged’, with a brief detail of what the damage is, i.e. dent to left side of box, tear to outer packaging, etc. In cases where you are unable to inspect the goods, please mark the courier’s delivery manifest as ‘unchecked’ or in instances where the courier does not allow inspection, please mark the sheet as 'Courier refused inspection of goods'.

• Once you are satisfied that your item(s) is in good condition, please sign the driver’s manifest. Please note, that upon signing the manifest, the courier company can no longer be held responsible for any damage which may have been caused to the item(s). Claims for damaged items can only be processed if the delivery manifest has been signed for as ‘Damaged’ – (see paragraph above).

• At the point of delivery, if you find your item has been damaged in transit, please do not accept the delivery and request that the courier returns the item to The Orchard. Please ensure that the item has been securely re-packaged. Please inform The Orchard within 24 hours if you have refused a delivery and give details of the type of damage.