tom savano cocktails

Shipping & Packing Costs

All shipping is done through couriers on tracked services, at either an economy service (3-4 business days) or next business day service (when ordered pre 12pm). All shipping costs will be specified at checkout, giving you a choice of options depending on the weight of the parcel and the speed of service required. Where free shipping is available for your order, it will appear as a shipping choice at checkout. There are no other costs or charges other than what you see on the checkout screen.

Refunds and Returns

Due to the nature of goods sold, we do not offer returns or refunds on any bottled drinks, only on accessories or glassware/barware sold. The exception to this is when an order arrives damaged, defective or wrongly picked.

Damaged / Defective / Incorrect goods

For any damage, defect or mis-picked goods, please notify us within 1 day of observing the problem, including a photo of the products affected. The replacement goods will be re-sent to you at our own expense.

Method of Refund

For all refunds, partial or full, the refund will be made to the same payment method as was made to place the order.

How to Request a Return or Refund

To request a return or refund, please contact us explaining your request and reasons, and we will endeavour to get back to you within 24 hours with a response.

Delivery Charge on Returned Goods

All refunds and returns will be at the customers expense and this will not be reimbursed. The exception is where the item is damaged, defective or misspicked and we request you to send us the item back. In this instance, we will reimburse you for the shipping costs.