Wild Fawn Jewellery | Storefront | notonthehighstreet.com
organic statement ring and organic stacking rings

About Us

The original eco-friendly jewellery company. Ethically handmade in London using eco-friendly methods, recycled metal & plastic-free packaging.

Wild Fawn Jewellery was created in 2015 when founder, Emma Barnes followed her dream to create affordable, timeless, and genuinely ethical jewellery that can be enjoyed every day for many years to come. 'People over profit' has always been at Wild Fawn's core, with growth never coming at the expense of positive working conditions or protecting the environment.

Our jewellery is handmade by our head goldsmith Rachel, and Jenn, in our studio in South East London. Our designs are timeless and made to be durable and wearable from one season to the other. All the pieces are made in solid recycled sterling silver or solid recycled gold (never plated) so will not fade or lose their colour.

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Wild Fawn team
Our team

Our Commitments

Wild Fawn is committed to creating sustainable timeless jewellery in the most ethical way; with minimal use of resources and impact on the environment.

We use solid - never plated - recycled sterling silver, gold and platinum to make your jewellery. And all scrap metal gets melted down and reused to make new pieces of jewellery. We only use lab-grown diamonds and traceable, ethically-sourced gemstones.

By making your jewellery ourselves, we guarantee quality over quantity, so our jewellery is never over produced. We value local production, we only work with UK suppliers and casters.

The majority of our jewellery is made to order, so, we never over produce.

We operate in a friendly, safe and respectful studio environment where all staff are paid above the London living wage. We offer equal opportunities to employees and encourage individuals to develop skills by offering training and by developing team projects where everyone can participate.

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Delivery

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Returns

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Returns Address

Wild Fawn Jewellery, Biscuit Factory, Bourbon 201.2, 100 Drummond Rd, London, SE16 4DG, GB

Terms and Conditions

Terms of service

Orders

Do you ship to Switzerland?

Unfortunately, we cannot ship to Switzerland due to the importation regulations around precious metals. We are very excited to announce that in the near future, Swiss customers will be redirected to a Wild Fawn website specifically that will have jewellery ready to send that will fly through customs! If there is a piece you would like now, message us and we can make you a custom order up.

Where is my order?

After you receive a shipping confirmation email please allow 5 working days for UK delivery addresses and 15 working days for non-UK delivery addresses.

Additionally please check your address is correct on your order or shipping confirmation email - if your address is correct please allow additional time for delivery. If your address is incorrect please message us including your name, order number and additional info. Please note: If the address is entered incorrectly at checkout and your order is returned to us you are responsible for additional shipping costs.

Please feel free to contact us for more information including your name and order number.

How fast are orders processed?

As a sustainable business, we make all jewellery items to order so we have minimal excess. By focusing on this type of sustainable manufacture, it means that we need a little extra time to make your order. Be sure to note the estimated shipping time at the top of our homepage.

Please note: Based on the volume and capacity, some orders may be processed earlier than the date shown on our website. Please get in touch if you would like your jewellery by a certain date and we will let you know if it’s possible.

Do you ship to my country?

We deliver Globally to all countries apart from Switzerland due to certain regulations. International shipping duty charges apply which are the responsibility of the customer.

Am I able to change my order once it has been placed?

As soon as you can, message us to change an order or update your shipping information. Please note that we are unable to cancel or update your order once it has shipped

Can I cancel my order?

You can cancel your order as long as it hasn't been shipped yet! please message us with your order number, this excludes custom orders.

If your order has already been shipped please await delivery and then return your item(s) to us in their original packaging for a refund (shipping excluded). Please note due to hygiene reasons earrings cannot be returned.

There is an item missing from my order.

Please contact us with your order details for more information. Please note some items may be posted separately. You will be contacted beforehand if that is the case.

I have received the wrong order.

Please email to inform us of the error, then return your incorrect item back to us in its original packaging using the return form. We will cover your postage costs.

I think my package may be lost.

If your package is showing as delivered and wasn’t, please email us. We are happy to look further into it for you! Once we have dispatched the goods, we will e-mail you. If you haven't received your order within the specified time of delivery requested please e-mail us.

Why hasn’t my package been shipped yet?

Your order items are made-to-order, please allow more time for us to make, wrap, pack and send your order J

Do you ship to my country and how much does it cost?

We deliver Globally to all countries apart from Switzerland and Russian Federation due to certain regulations. International shipping charges apply.

Can I return my international order?

Yes (this excludes earrings), you must get in touch with us first to let us know to expect your jewellery and return your item back to us in its original packaging using the return form on our (TBC) page.

Can I make an exchange/refund?

If for any reason you are unhappy with your item, please contact us immediately by email. (This must be done within 14 days of receiving your jewellery).

We will accept items that have not been worn or damaged in any way. Due to hygiene reasons, we cannot accept exchanges or returns for any earrings.

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